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Adopting a Self-Service Sales Model in Your Organization

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Research shows that 99% of B2B buyers would both make a new purchase and complete a renewal in an end-to-end digital service model. Additionally, a majority of respondents are very comfortable spending $50k or more entirely through self-service channels. It’s clear: Buyers want a self-service purchasing option.

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5 Considerations for Personalization in B2B

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In other words, generating personalized content for future buyers is no longer a differentiating factor, but a minimum expectation to meet. A Salesforce report highlights that 72% of B2B customers expect personalized experiences, but only 27% of them believed that companies overall meet their standards of the experience.

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How Financial Services Companies Can Connect with Customers Both On and Offline

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It’s also exposed a major flaw in industries built on traditional tactics and in-person relationships – especially financial services. Financial services companies have long relied on sales to do the heavy lifting when it comes to connecting with prospects. Improve and personalize the customer experience.

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Ethics in B2B Digital Personalization – Is it Possible?

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I personally remember thinking the business model didn’t make sense, and as a marketer focused on B2B, I struggled to make the connection between the seemingly selfless intent of the platforms and the needs or desires of my clients. I’ve written dissertations on the value of “database marketing” and “personalization”.

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Customer Experience, Transformation and Personalization at #MME16

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Thinking about last week’s Oracle Modern Marketing Experience #MME16, there were three themes that stood out to me – Customer Experience, Digital Transformation and Personalization. Mark spoke about the three ways to grow, “build better products, have lower prices, or provide better service.”. Main takeaway?

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Salesforce and Google Release AI-powered Commerce Tools with B2B Implications

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Google has released a new set of chatbots for automated commerce, as well as some new self-service customer service tools and search optimization capabilities. Segment Creation is designed to help retailers improve targeting and personalization using GenAI prompts, with data from inside the user’s Data Cloud instance.

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How Sales Can Build Better Digital Relationships with Prospects

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They’ve lost many of the main methods they once relied on: trade shows, networking events, site visits, in-person meetings, conferences, etc. That number drops slightly to 42% for making orders—but the difference is absorbed by an increase in those who prefer digital self-service , not in-person interactions. Ease of scale.