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15 Questions to Ask in Your Next Persona Interview

Cintell

Here are 15 questions to ask in your next persona interview. Questions related to organizational context. What is the title of the person you report to at work? Questions related to propensity to buy – strongly agree, somewhat agree, strongly disagree, or somewhat disagree. Questions related to the buying process.

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Buyer Persona Breakdown: 10 Components to Understanding Your Audience

Cintell

Your answer to that question might be a little complex, and that’s OK. These representations are based on real data concerning customer demographics and online behavior, along with educated speculations about their personal histories, motivations and concerns. Ask yourself Who am I trying to talk to?

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How to Create Engaging Videos Using Buyer Personas and States of Being

Cintell

To accompany the before and after state grid, digital marketer recommends that you ask the following 10 questions: What does your prospect HAVE in the “Before” state? But all smart marketers and copywriters know that B2B buyers experience what is referred to as a split personality disorder.

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Habits of Customer-Centric Marketers: Q&A with Erika Goldwater

Cintell

They’re also personal. To help sales understand our buyers, marketing needs to let them share their insights and then ask additional questions to dig deeper. We conduct extensive first person interviews with buyers, potential buyers, and even the ones that got away. It’s a way to learn a lot from a few simple questions.

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Habits of Customer-Centric Marketers: Q&A with Hendrik-Jan Francke

Cintell

We ask copious questions during the initial stages of the sales process to uncover their issues and find out who they really are. We each have a quick bookmark of our “ 10 Pre-qual Qs for Prospects” questions and the Google Doc of our personas. The Good Stuff: To understand buyers, we dig deep in the beginning.

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What’s the Difference Between Buyer, Customer, and User Personas?

Cintell

In user experience design, made famous by Alan Cooper’s The Inmates Are Running the Asylum (1999), personas are fictitious characters based in research used to help solve design questions. The really tricky part is that the customer persona could be a different role than the original buyer.

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A Guide to Optimizing Customer Communications

Cintell

When customers engage with your brand, they expect accuracy, timeliness, transparency, multiple channel options, and personalized experiences in equal measure. The question for you then becomes: how can I deliver each aspect of successful customer communications without having one supersede or sacrifice the other?