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Dreamforce 2014: Process Is More Important Than Analytics

Customer Experience Matrix

photo by Dion Hinchcliffe Salesforce.com ’s Dreamforce conference this year was the usual mix of spectacle, congestion, and heart-felt philanthropy. Solutions to the really hard problems of entity association (matching identifiers for the same person in different systems) and predictive analytics are not included.

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Email marketing 101: The five basics

Martech

To stand out and build lasting connections, you’ll need to make them as personalized as possible. Even if you go this way, mind that it’s important to keep a human touch in your marketing and sales communications while optimizing your processes. That’s why you should strike a balance between personalization and scalability.

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Getting the Most from Salesforce.com: A Conversation with David Taber

The Point

Salesforce.com is a dominant player in the CRM category and an integral part of many companies’ lead management, database marketing, and demand generation programs. Actually, it’s much easier for Marketing and lead cultivation people to get instant value out of Salesforce.com (SFDC) than it is for reps.

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Elevating B2B Customer Retention: Innovative Strategies for Lasting Relationships

Engagio

Current customers spend 67% more (on average) than new customers ( BIA Advisory Services ) Acquiring new customers involves substantial investments in marketing and sales and a lengthy nurturing process (think: email, phone calls, social media outreach, and more). Sidenote: AI is making trust even more important.

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What does ‘Real-Time Marketing’ really mean? by Salesforce

Martech

Real-time data is processed and available for use right after it’s captured. But while it’s important to capture and process data quickly, it’s not always necessary to act on it right away. There are implications for the marketers’ back-end data processing systems and resource requirements. That’s milliseconds.

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14 Marketing Over Coffee Podcasts You Need To Hear

Marketing Insider Group

So, I’ve compiled a list of some of my personal favorite episodes, in addition to their most popular episodes from the catalog. ” She talks about the process of trimming content for her book, insights on empathy in interviews and marketing, and even her conversation with David Lee Roth.

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Oracle Fusion Marketing reduces the role of traditional CRMs

Martech

The offering seeks to automate the B2B lead generation and qualification process and push the outcomes directly into the systems used by sales representatives. ” This new offering delivers leads based on behavior across email and advertising, two major B2B channels, but omits webinars, for example, and in-person events when they return.