Cintell

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38 Handy Stats to Prove the Value of Personas

Cintell

You’re about to present to your board/boss/someone about the budget you need for next year, and a big part of that is persona development, maintenance, or persona management technology. I hope you can drop some of these into your next presentation to the board, and as I find more I will absolutely be updating this post.

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The Right Customer at the Right time

Cintell

The key to commercial success, whether digitally or traditionally, is to find the right customer at the right time in the right place and present them the right content. Another more common way to think of it is solving for who, what, where and when. Sharing the right content. In 1996 Bill Gates declared “Content Is King!”

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What’s the Difference Between Buyer, Customer, and User Personas?

Cintell

In psychology, a persona can refer to the mask or appearance one presents to the world. The roles represented by customer personas can include the person who “owns” the solution within the company, the executive(s) responsible for the department(s) its value impacts and procurement or vendor relations.

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Habits of Customer-Centric Marketers: Q&A with Erika Goldwater

Cintell

They’re also personal. We conduct extensive first person interviews with buyers, potential buyers, and even the ones that got away. My favorite way of conducting interviews with buyers via phone or in person and just asking a few great questions. Buyer personas are: A big priority.

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A Guide to Optimizing Customer Communications

Cintell

When customers engage with your brand, they expect accuracy, timeliness, transparency, multiple channel options, and personalized experiences in equal measure. Whether you like it or not, the type of person your business attracts impacts the type of communication channels where you will best engage with customers.

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Marketing Was Never Supposed to Be This Way (Our TEDx Talk)

Cintell

He orchestrated a world where we have to buy certain things in order to be a certain kind of person. Great marketing is personal. In this brave new world of technology and data, we are presented with the greatest opportunity to reinvent marketing since the advent of the billboard. Product-centric marketing. It’s humanized.

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Habits of Customer-Centric Marketers: Q&A with Donna Danis

Cintell

As it relates to buyer journeys – understand the channels and content buyers rely on at each phase, and then present your case in a compelling way that makes you stand out from your competitors.” Her Philosophy: The best marketing advice she’s heard: “Think outside of the box.