| | | Customer Experience Matrix | | Personalization | 177 articles |
| Page 1 of 2 | Previous | Next | CUSTOMER EXPERIENCE MATRIX SEPTEMBER 3, 2012 Moving On: Lessons from the B2B Marketing Trenches But we did eventually conclude that simply publishing the results was not enough, and started to go through the results in person during weekly and monthly status meetings. I’ve just ended my six month tour as VP Optimization at LeftBrain DGA, and am now returning full time to my usual consulting, writing, and general shenanigans. It was fun to work again as a hands-on marketer. Big mistake. | CUSTOMER EXPERIENCE MATRIX DECEMBER 8, 2011 Social Media Features in Marketing Automation Systems: Who Does What? Social media is arguably overhyped as a marketing trend: it gets well under 10% of marketing budgets (different surveys have figures from 3% to 8%) and results are questionable (it was rated the least effective content marketing tactic in a recent MarketingProfs study ). But social is clearly growing fast and has great potential. Results are summarized in the table below. | | | | | | | CUSTOMER EXPERIENCE MATRIX FEBRUARY 5, 2012 Marketing Automation Vendors Added Webinars, Social Media, and Dynamic Content in 2011 It’s not just personalization, which simply plucks information from a database field, and it’s not segmentation, which uses rules to select different content objects within the campaign flow. Last week's post took a horse race approach to data from our newly available B2B Marketing Automation Vendor Selection Tool (VEST): who’s ahead, who’s behind, and who is coming on strong. But that’s more important to industry insiders than the marketers who actually use these systems. Real marketers care about what the systems can do. Let’s start with the basics. But enough generalities. | CUSTOMER EXPERIENCE MATRIX APRIL 15, 2012 B2B Email Benchmarks: Answers Vary Widely MailerMailer Email Marketing Metrics Report, 2011 I just discovered this one, and I’m impressed: it goes beyond simple reporting to analyze the impact of delivery day and time, number of links, subject line length, and personalization (some surprises here). This leads to different questions than I used to get, including the ever-popular “what’s a reasonable response rate for our emails?” | CUSTOMER EXPERIENCE MATRIX AUGUST 30, 2012 HubSpot Launches New Version to Deliver Better-Targeted Content hubspot dynamic content marketing automation personalization behavioral targetingHubSpot yesterday launched a “completely re-envisioned and rebuilt” version of its marketing system at its Inbound 2012 user conference. The main thrust of the new release was dynamic customization of emails, landing pages, and forms based on each contact’s profile and behaviors. workflows (hah! | CUSTOMER EXPERIENCE MATRIX NOVEMBER 18, 2011 Marketing Vendor Selection: Trends You'll Need to Support It includes more sophisticated features for working within social media platforms, such as delivering forms and personalized ads within Facebook, using social sign-on to capture more data, and building more detailed profiles based on activities, consumption, connections and influence. But it's still worth taking a guess at what looks likely. Here are some trends I expect will be important. | | | | | | | | | -
CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, JUNE 10, 2009 QlikView 9.0 Reaches for Broader Business Intelligence Market free Personal Edition with full development capabilities. The main limit vs. the licensed version is that Personal Edition cannot read QlikView files developed on any other copy of the software, and no one else can read files that Personal Editon generates. Of all these items, the one I found most thought-provoking was the free Personal Edition, which replaces a 15-day free trial. Few analysts, who are the most likely users for Personal Edition, have the clout to sponsor so large an investment. Of course, they still have to purchase a QlikView license.) MORE >> - Oracle Real-Time Decisions Empowers Business Users
This means offers could be controlled by one person, campaigns designed by someone else, and touchpoint placements by a third party. One of the few dependable rules in the software industry is that Suites Win. When a market first develops, it is filled with “point solutions” that do one function – say, send emails or analyze Web traffic. Over time, products emerge that combine these functions and displace the individual point solutions. This is especially true when IT departments, rather than end-users, control the purchase process. appear at a dizzying pace. MORE >> -
CUSTOMER EXPERIENCE MATRIX | THURSDAY, FEBRUARY 12, 2009 Infusionsoft: Impressive Marketing Power for a Very Low Price The system includes an email builder with the usual features such as personalization and required “unsubscribe” links. Two economists are walking on the street. One looks down and sees a $100 bill. He points it out to the other, who says, “It must be counterfeit. If that were a real $100 bill, someone would have already picked it up.” The point of the story, other than showing why economists are poor comedians, is that the market is not always perfectly efficient. suppose no one needs reminding of that in today’s economic situation. At least it’s worth a closer look. User rights (i.e., MORE >> -
CUSTOMER EXPERIENCE MATRIX | THURSDAY, OCTOBER 18, 2007 Neolane Offers a New Marketing Automation Option Its email heritage still shows in strong content management and personalization capabilities. On the other hand, Neolane might argue that its content personalization features reduce the need for building so many segments in the first place. Personalization works the same across all media: users embed selection rules within templates for email, Web pages and other messages. Neolane’s flow charts allow an additional level of personalized treatment, supporting sophisticated multi-step programs complete with branching logic. market last week. presence. MORE >> -
HubSpot Releases Social Inbox and Reveals So Much More The big deal in HubSpot’s eyes is the profiles include all information the HubSpot database about each person, and are even color-coded with the sales lead stage. HubSpot’s current vision of highly personalized data-driven marketing is consistent with this. The current vision is also quite different from the original HubSpot vision of attracting traffic through huge volumes of great (but not personalized) content. The most concrete news, Social Inbox, extends existing HubSpot features by more fully integrating social media monitoring and response with the HubSpot interface. MORE >>
- Just How Scalable Is QlikTech? CUSTOMER EXPERIENCE MATRIX | TUESDAY, NOVEMBER 27, 2007
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- Step-by-Step Guide to Selecting the Right Marketing Automation System - Part 1 CUSTOMER EXPERIENCE MATRIX | TUESDAY, APRIL 12, 2011
- Infusionsoft Helps Clients Map Their Marketing Strategy CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, MARCH 23, 2011
- How to Assess Marketing Automation Vendor Services Before You Buy - Yet Another Workbook CUSTOMER EXPERIENCE MATRIX | TUESDAY, DECEMBER 6, 2011
- B2B Marketing Automation Report Is Now Available Online. Thanks, OfficeAutoPilot CUSTOMER EXPERIENCE MATRIX | SATURDAY, JANUARY 29, 2011
- Clarifying the Differences Between Database and Digital Marketing CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, FEBRUARY 3, 2010
- ClickDimensions Offers Marketing Automation as a Microsoft CRM Add-on CUSTOMER EXPERIENCE MATRIX | MONDAY, FEBRUARY 14, 2011
- thinkAnalytics Helps Marketers Optimize Customer Treatments CUSTOMER EXPERIENCE MATRIX | MONDAY, MARCH 29, 2010
- Raab Report: OfficeAutoPilot, Infusionsoft and HubSpot Rate Highest in Marketing Automation for Very Small Business CUSTOMER EXPERIENCE MATRIX | TUESDAY, AUGUST 21, 2012
- BI Vendor QlikTech Reveals QlikView Pricing: I Modestly Help to Clarify CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, MARCH 7, 2012
- Using a Purchase Funnel to Measure Marketing Effectiveness: Better than Last-Click Attribution But Far From Perfect CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, JUNE 9, 2010
- Web Analytics Is Dead. So Is Customer Centricity. I Need a Drink. CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, SEPTEMBER 23, 2009
- Pitney Bowes Interaction Optimizer and Dialogue Offer Unified Inbound/Outbound Marketing Campaigns CUSTOMER EXPERIENCE MATRIX | TUESDAY, NOVEMBER 20, 2012
- Aberdeen Predicts Web Content Systems Will Add Marketing Automation: I Agree, But. CUSTOMER EXPERIENCE MATRIX | SUNDAY, NOVEMBER 15, 2009
- Beanstalk Data Adds Service to the Marketing Automation Recipe CUSTOMER EXPERIENCE MATRIX | MONDAY, OCTOBER 10, 2011
- VisualIQ Measures Marketing Impacts Across All Channels CUSTOMER EXPERIENCE MATRIX | MONDAY, APRIL 5, 2010
- MindMatrix Adds Sales Support to Marketing Automation CUSTOMER EXPERIENCE MATRIX | TUESDAY, DECEMBER 4, 2012
- Conversen Simplifies Complex Messages Through Multi-Channel Dynamic Content CUSTOMER EXPERIENCE MATRIX | THURSDAY, FEBRUARY 25, 2010
- Coremetrics Offers a Foggy View of Lifecycle Analysis CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, JUNE 8, 2011
- My List of Demand Generation Vendors, and Who They Sell To CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, NOVEMBER 18, 2009
- LoopFuse Offers No-Frills Demand Generation CUSTOMER EXPERIENCE MATRIX | TUESDAY, DECEMBER 29, 2009
- Swyft Offers Low-Cost Interaction Management Software as a Service CUSTOMER EXPERIENCE MATRIX | THURSDAY, JUNE 9, 2011
- True Influence's LeadPAC Offers Pay-Per-Click Email. Think About It. CUSTOMER EXPERIENCE MATRIX | TUESDAY, SEPTEMBER 7, 2010
- Silverpop Announces Universal Behaviors to Provide Better Cross Channel Customer Experience CUSTOMER EXPERIENCE MATRIX | MONDAY, MAY 20, 2013
- How to Get the Most from Social and Behavioral Data: Webinar, March 19 CUSTOMER EXPERIENCE MATRIX | THURSDAY, MARCH 14, 2013
- Centrifuge Systems Offers Powerful, Flexible Link Analysis CUSTOMER EXPERIENCE MATRIX | THURSDAY, JUNE 3, 2010
- VisualIQ Connects Attribution to Media Buys CUSTOMER EXPERIENCE MATRIX | THURSDAY, FEBRUARY 21, 2013
- How the Buying Process Has Changed, and How It Hasn't: Notes from the Field CUSTOMER EXPERIENCE MATRIX | MONDAY, JUNE 1, 2009
- What Makes QlikTech So Good? CUSTOMER EXPERIENCE MATRIX | FRIDAY, AUGUST 3, 2007
- A Heartwarming Story of Social Media, Family and QlikView CUSTOMER EXPERIENCE MATRIX | FRIDAY, SEPTEMBER 11, 2009
- Marketo Sales Insight Expands Salesforce Access to Marketing Data CUSTOMER EXPERIENCE MATRIX | TUESDAY, JUNE 9, 2009
- Day Software Acquisition Adds Some Marketing Features to Adobe, But Gaps Remain CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, AUGUST 11, 2010
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- Coremetrics Survey: Online Marketers Eager to Consolidate Data Across Channels CUSTOMER EXPERIENCE MATRIX | THURSDAY, FEBRUARY 4, 2010
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- Survey Looks for Hostility to Behavioral Targeting, and Finds It CUSTOMER EXPERIENCE MATRIX | FRIDAY, OCTOBER 9, 2009
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- KNOVA Wins at Buzzword Bingo CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, OCTOBER 4, 2006
- Overcoming a Bad Customer Experience CUSTOMER EXPERIENCE MATRIX | TUESDAY, OCTOBER 17, 2006
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- Are Smart Phones a Channel? CUSTOMER EXPERIENCE MATRIX | THURSDAY, NOVEMBER 2, 2006
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- Sorting Out the Web Optimization Options CUSTOMER EXPERIENCE MATRIX | TUESDAY, NOVEMBER 21, 2006
- Customer Experience Management Needs More Hype (I'm Serious) CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, DECEMBER 6, 2006
- Reading the Hype Meter for Customer Experience Management CUSTOMER EXPERIENCE MATRIX | FRIDAY, DECEMBER 8, 2006
- Why Smartphones Matter CUSTOMER EXPERIENCE MATRIX | FRIDAY, DECEMBER 22, 2006
- Customer Experience Management Is Really Brand Management (and that's a good thing) CUSTOMER EXPERIENCE MATRIX | FRIDAY, JANUARY 5, 2007
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- Still More on Lifetime Value Models CUSTOMER EXPERIENCE MATRIX | WEDNESDAY, JANUARY 17, 2007
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