US businesses’ CX scores down from last year’s all-time high
Martech
JUNE 7, 2022
The company says that while this may seem small, it is “statistically significant and meaningful in the real world because [it reflects] changes in CX quality for large numbers of customers.”. Customer Experience Benchmark report examined 13 business sectors. Chart used with permission. in 2022 on a 100-point scale.
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