Elevating B2B Customer Retention: Innovative Strategies for Lasting Relationships
Engagio
APRIL 12, 2024
Real-World Example: IBM boosted customer retention by tying their marketing efforts into the US Open and personalizing their approach to prospects. According to Salesforce.com’s State of the Connected Customer (6th edition, 2024) , 68% of customers say advances in AI make it more important for companies to be trustworthy.
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