June 19, 2019
Last week we solved 32 tickets, 24 of which were customer requests or reports. This resulted in two updates to the system.

32
TICKETS
2
UPDATES
100%
UPTIME


We delivered 96.8 million emails on behalf of our clients, hosted 31.9 million landing page views and served over 190 million web requests. Our up-time this week was 100%.

We also released the following new features and updates.

Authorize Credit Cards With $0 Charges

To ensure customers aren’t entering bogus credit card information on $0 order forms or free products such as trial subscriptions, you can now validate the card so you know it is good for future transactions. When these charges are submitted, we will ping the gateway to validate the credit card. If the the gateway refuses to validate the card with the $0 amount, we’ll resubmit it using a $1 “hold” or authorization on the card.

Please see Step 4 of this article for recommendations on how to advise your customers about these temporary $1 authorizations.

UltraCart Integration Update

We added the ability to refund integrated UltraCart Purchases from within Ontraport.

Release notes and system status can be found at trust.ontraport.com.

About Wilson Kwan
Wilson Kwan, Ontraport's Traffic Manager, is from California's Bay Area and received degrees in Asian American Studies and Statistics from UCSB. Wilson has enjoyed many roles and apprenticeships at Ontraport in customer support, tech support, email delivery and marketing. He finds enjoyment in experiencing new cultures and adventures, but is also very much devoted to his hometown basketball team and future dynasty, the Golden State Warriors.