Customer Experience (CX) Vs. Demand Experience (DX): Why CX Is an Outdated Prologue for Optimizing Go-to-Market (GTM) Execution
ANNUITAS
AUGUST 21, 2023
We see this challenge in the approach many organizations take to optimizing their go-to-market (GTM) programs. Are you optimizing CX when your real focus should be on Demand Experience (DX)? Are you optimizing CX when your real focus should be on Demand Experience (DX)? And DX is the lens critical to optimizing GTM execution.
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