Paul Gillin

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How to Get Salespeople Aboard the Social Media Train

Paul Gillin

They express only neutral opinions. Anything that ticks off the prospect can sabotage the sales, so salespeople are trained never to express strong opinions, especially negative ones. The problem is that visibility in social media accrues to those who have strong opinions to share. Make it safe to express opinions.

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More Influence Hocus-Pocus

Paul Gillin

My opinion of black-box influence metrics has been consistent all along : They oversimplify a complex issue. The insight they yield is actionable only if it moves toward a business goal, and having a higher Unmetric score than your competition isn’t sufficient, in my opinion.

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A CIO Who Gets Social Business

Paul Gillin

Also, if you’re going to ask for opinions, be prepared for what you get. In some cases, the topics are requested by IBM; however, the words and opinions are entirely my own. I have seen more mistakes with people jumping into the social media space without understanding this simple precept.

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Groupon’s Advertising Obscenity

Paul Gillin

If you are as offended by this ad as I am, I encourage you to tweet your opinion to Andrew Mason , founder and CEO of Groupon. Groupon should buy network TV time to apologize for this obscenity. How on earth did the management at the company allow this to happen?

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Recent Writings: Negativity, Social Gaffes and Farewell to Case Studies

Paul Gillin

They’re going to vent their frustrations anyway, so encourage them to do it in a place where you can respond and juxtapose their opinions with the vast majority who are satisfied. In his opinion, everyone in a company should learn to use the tools. Read more and comment on The CMO Site. Good Riddance to the Corporate Case Study.

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Farewell, New England

Paul Gillin

My opinion has never changed. The next few days were some of the loneliest of my life, but it didn’t matter. I was in Boston, the place where I had wanted to live since I was 13, and I knew this was where I belonged. But now the time has come to leave.

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Organizing the Chaos of Social CRM

Paul Gillin

I previously expressed my opinions about the whole concept of social CRM. Salesforce.com probably comes the closest, Neal argues, but even Salesforce doesn’t have all the pieces in place. As a result, “If you want a complete social CRM system, you will have to piece together tools from multiple vendors,&# he concludes.

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