Customer Experience Matrix

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MarTech Plot Lines for 2021

Customer Experience Matrix

The CDP Institute Daily Newsletter provides a steady supply of grist for my pattern detection mill. But the selection of items for that newsletter isn’t random. “Apophenia” – seeing patterns where none exist – is both occupational hazard and job requirement for an industry analyst.

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Not the CDP Daily News

Customer Experience Matrix

The World Health Organization has just declared that video addiction is a real disease but they've missed something even more insidious: the dangers of newsletter publishing. This turns out to be very stressful for me, especially since I feel obligated to write the newsletter anyway so I'm ready whenever the site reappears.

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Announcing the Talking Stack Podcast on Martech News

Customer Experience Matrix

I even offer my own thoughts in the CDP Institute Daily Newsletter. Well, there’s an awful lot of martech news every week. It’s covered quite comprehensively by MarTech Advisor, MarketingLand , CMS Wire and other industry publications. But reporting the news is different from talking about it.

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Eager to Sell Your Personal Data? You'll Have to Wait

Customer Experience Matrix

I’ve been mentioning these in the CDP Institute newsletter as I spot them but only recently found time to take a closer look. One result is a crop of new ventures based on the concept has popped up like mushrooms – which, like mushrooms, can be hard to tell apart.

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Sybase IQ vs. Vertica: Comparisons are Misleading, But Fun

Customer Experience Matrix

I received the “Vertica Fast Lane” e-newsletter yesterday, which I am amused to note from its URL is generated by Eloqua. The Vertica newsletter also announced a preview release of the system’s next version, somewhat archly codenamed “Corinthian” (an order of Greek columns—get it? There's no alternative to live testing on actual tasks.

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HiveFire Curata Cuts the Work in Content Aggregation

Customer Experience Matrix

Content on the Web site can also be published through RSS subscriptions, email newsletters, Twitter, Facebook and LinkedIn. Visitors register with the system to post comments and subscribe the email newsletters. They also define the sources and search terms and exclusions the system will use to find content.

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2017 Retrospective: Things I Didn't Predict

Customer Experience Matrix

I’ve covered many of these in the daily newsletter of the Customer Data Platform Institute (click here to subscribe for free). (See Nassim Nicholas Taleb's The Black Swan and Philip Tetlocks' Superforecasting on those topics.) So I think instead I’ll take a look at surprising changes that already happened.