multivariate 
Customer Experience Matrix
OCTOBER 19, 2010
Of the three classic competitive strategies – low price, great service and innovative products – there are plenty of low price options and leading vendors work aggressively to help their clients succeed. This leaves unique features as the only viable strategy for a new firm.* Alsa has some other unusual features.
Customer Experience Matrix
JANUARY 24, 2015
Hatchbuck workflow Hatchbuck is another all-in-one product for very small businesses. The system integrates via Zapier with ecommerce products. Hatchbuck was founded in 2011 and launched its product in 2013. It has taken the approach of providing only core features and making them as easy to use as possible.
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Customer Experience Matrix
NOVEMBER 29, 2010
Its new clients are larger firms and half are switching from another marketing automation product that they found inadequate. Treehouse has been quietly but steadily growing its business (up 30% this year), improving its product, and attracting more demanding clients. This might foreshadow attrition problems at other vendors.
Customer Experience Matrix
JUNE 9, 2011
It costs less than traditional versions of those products but has similar features. Last month’s post on Oracle Real Time Decisions offered a brief overview of real-time interaction management products. The simple scripting and personalization engines built into call center and Web products don't provide all this.
Customer Experience Matrix
JULY 14, 2009
Integrated analytics also allow the system to track visitors with first-party cookies, which are less likely to be erased than the third-party cookies used by some stand-alone analytical products. SiteCore has built data synchronization for Salesforce.com and Microsoft Dynamics and will add other systems as clients request them.
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