marketing-qualified-lead Process Related Topics 
Customer Experience Matrix
AUGUST 28, 2014
The extraction features are important – at least to me – because they determine whether 6Sense qualifies as a “ customer data platform ” (CDP), a type of system I see as fundamental for future marketing. If 6Sense exposed model scores but no other data, it would qualify as a CDP by the thinnest margin possible.
Customer Experience Matrix
OCTOBER 29, 2015
It’s primarily used to set up data processing flows for data cleaning, matching, and lead routing. And since the essence of the CDP concept is letting marketers build the customer database for themselves, Openprise arguably provides the most important part of a CDP solution. Openprise falls roughly into this second category.
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Customer Experience Matrix
JULY 1, 2012
I wrote last week about the difficulty of linking marketing leads to sales results. One reason the topic was on my mind is I’m also thinking a lot these days about lead scoring. But the ultimate goal is to identify the leads most likely to generate revenue. .*
Customer Experience Matrix
OCTOBER 20, 2016
The need for a Customer Data Platform – a marketer-controlled, unified, persistent, accessible customer database – applies equally to business and consumer marketing. Indeed, many of the firms I originally identified as CDPs were lead scoring and customer success management vendors who serve primarily B2B clients.
Customer Experience Matrix
SEPTEMBER 1, 2010
Summary: So you want some hard numbers to prove the value of marketing automation? A client asked yesterday if I had some benchmark information to justify the cost of her marketing automation project. Neolane “ Making the Business Case for Enterprise Marketing Software ”. Here's a bunch. Statistics include: • 16.5%
Customer Experience Matrix
APRIL 12, 2011
Choosing a marketing automation system is a major decision. A disciplined selection process is essential to make a sound selection. Then define how you’ll use the system to meet these goals, being as specific as you can about the actual processes involved. The first three are below.
Customer Experience Matrix
SEPTEMBER 1, 2009
When Net-Results ’ showed me their marketing automation system, the demonstration ended so quickly that I wondered what was missing. This simplifies the system in two ways: marketers have fewer features to learn, and they can reuse their work across many functions. This allows leads to follow different paths within the same campaign.
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