Demand Generation Usability Scores - Part 4
Customer Experience Matrix
MARCH 5, 2009
Eloqua Manticore Technology Market2Lead Marketbright Marketo Neolane Silverpop Engage B2B complex 11 8.5 0 fax (special relationships with broadcast fax vendors) 1 0 0.5 integrate w/direct mail printer (directly transmit personalized marketing materials) 1 0 1 1 0 0.5 Here, then, is the final usability matrix. 9 Now what?
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