Paul Gillin

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American Express Dreams Up a Potential Win-Win-Win

Paul Gillin

According to a press release, “These events provide online sellers with the opportunity to put their products in front of customers in a traditional retail setting. ” Each boutique that agrees to host a Trunk Show gets $75 worth of credits to buy supplies and a chance to win a $5,000 design consultation from Rue Magazine. .”

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Attack of the Customers Press Release

Paul Gillin

Customers are taking their complaints about companies and products to the Internet in record numbers, and a new book tells what is driving this trend and how businesses can avoid being victims of customer attacks. Paul is a columnist for BtoB magazine and a director of the Society for New Communications Research.

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Two B2B Social Marketing Initiatives Worth Checking

Paul Gillin

I wrote in B-to-B magazine early this year about a Make magazine-like video series they started last fall that appeals to engineers’ passion for tinkering as well as for fun. RoadTests – Allowing members to actually try out the latest new products for free and share their reviews with other engineers.

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Five Facebook Tips for Small Businesses

Paul Gillin

Intel’s Facebook welcome page features product promotions, a gateway to its international pages, jobs, discounts and even a Twitter feed. He favors an approach like that of Fitness magazine , which rewards new fans with “our all-time favorite abs workout!”

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My New Book, ‘Attack of the Customers,’ is now available

Paul Gillin

Newspapers and magazines may be suffering financially right now, but they’re just as important as they always have been to validate and spread information. Customers had no easy way to share their frustrations, so there was little concern that a product or service deficiency would become a problem. Farming Out Customer Care.

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Recent Writings: Negativity, Social Gaffes and Farewell to Case Studies

Paul Gillin

The fact that one out of 10 customers may displeased with product can be looked at another way: 90% are happy. The recent example of this disparity ended up embarrassing a prominent PR firm , and I analyzed the story in BtoB magazine. The right approach is not to deny that you have unhappy customers; everyone’s got a few.

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Direct Marketing Doesn’t Have to Suck

Paul Gillin

Gizmo’s Freeware – Why pay for commercial software when products of equal or greater value are available for free? With 9,400 Twitter followers, 1,200 LinkedIn connections and regular columns in BtoB magazine and The CMO Site , I can extend their reach at very little cost to them. And I do, nearly every day. Think Like the Customer.