KoMarketing Associates

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Report: Most Loyal B2B Customers Value Reliability in Companies

KoMarketing Associates

Previous research from Part 1 of Merkle Loyalty Solutions’ “The Ideal B-to-B Loyalty Program: What Should It Look Like” research indicated that marketers were placing a greater priority on acquiring new customers, rather than retention. B2B Marketers and Customer Acquisition.

B to B 136
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Report: B2B Marketers Falling Short in Connecting to Buyers’ Needs

KoMarketing Associates

Part 3 of Merkle Loyalty Solution’s “B-to-B Loyalty Report” recently shed light on these challenges and how they impact B2B buyers. Product Marketing and B2B Buyer Loyalty. In Part 2 of Merkle’s “B-to-B Loyalty Report,” research indicated that there were other factors that played a role in buyers’ loyalty as well.

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Study: B2B Marketers Remain Focused on Customer Acquisition

KoMarketing Associates

The “B-to-B Loyalty Report” from Merkle shows that most B2B marketers (75 percent) are focused on acquiring new customers. To keep existing customers around, many B2B marketers are creating loyalty programs. Approximately 48 percent believe that spend-based pricing is what loyalty program members value most.

Studies 138
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57% of IT Buyers Prefer Email Pitches from Marketers

KoMarketing Associates

About 61 percent stated that they do when they receive detailed pricing information, and 55 percent do so when they get detailed product specs. IT buyers are more willing to show loyalty to a brand when they receive great customer service (97 percent).

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Getting the Most Out of Google Shopping as a B2B E-Commerce Vendor

KoMarketing Associates

According to a 2013 post on Search Engine Land , advertisers should be actively managing their shopping campaigns, which includes creating the most unique product photo (to differentiate it from competitors’), making sure they are competitively priced, and providing unique calls-to-action (i.e., free shipping) whenever possible.

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10 Digital Marketing Trends That Should Influence Your 2016 Content Strategy

KoMarketing Associates

Goodbye Price-Led Marketing. Once you have their trust and loyalty, then you can start thinking about ways to sell your products or services. If you belong to an organization that isolates content within marketing, IT, or any other department, make a case for it to span the enterprise. Hello Customer Experience.