Biznology

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Forget Rewards: Why B2B Loyalty Marketing is Different

Biznology

So, when you think about loyalty and retention in the B2B world, the loyalty is baked into the business model. If the seller delivers a good product or service, on time, at a reasonable price, offers new ideas and solutions, and becomes a trusted partner, that’s what will keep the competitors at bay. It’s usually not price.

Loyalty 104
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How customer experience supports brand loyalty through relationships

Biznology

In fact, it’s the nature of nearly every industry where major purchases are driven by emotion and fashion over utility and price. The irony of this disconnect is that an extremely small percentage of dealer site visitors are actually influenced by the content they find there, least of all price/product. Like this post?

Loyalty 80
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New Developments in B2B Loyalty Marketing

Biznology

Let’s look at the traditional approaches to retention marketing in B2B, plus some new developments in loyalty marketing being adopted by B2B marketers today, including social media and gamification. . Given the importance of customer retention in B2B, business marketers have a long history of investing in loyalty drivers.

Loyalty 80
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How to earn customer loyalty in the age of chat

Biznology

You see, an ordinary customer simply buys your products or services, likely based on price for value. A loyal customer, however, is one that will buy from you regardless of price. Customer service is both a logical and excellent place to start your loyalty-building efforts. Like this post? Sign up for our emails here.

Loyalty 80
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How to simultaneously attract new prospects and retain loyal customers

Biznology

If they chose you above a competitor because you provided a higher-value service or product, don’t use a price reduction tactic to entice them to renew their contract or purchase additional products. Instead, figure out how you can provide their business even more value for a fair price. I recommend giving it a read.).

Pricing 80
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How customer values are transforming brands today

Biznology

In the 1980s David Aaker described brand equity, which is all about value, as “a set of brand assets and liabilities linked to a brand name and symbol,” and had four dimensions: brand loyalty, awareness, associations, and perceived quality. degrees of good or bad) using a basic formula: the benefit divide by the price.

Branding 138
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11 inspiring case studies of digital transformation

Biznology

Features include: free two-day shipping on orders of $49 or more, exclusive price discounts, hundreds of millions of products, purchasing system integration, tax-exempt purchasing for qualified customers, shared payment methods, order approval workflows, and enhanced order reporting among others.