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Biznology

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How customer values are transforming brands today

Biznology

In the 1980s David Aaker described brand equity, which is all about value, as “a set of brand assets and liabilities linked to a brand name and symbol,” and had four dimensions: brand loyalty, awareness, associations, and perceived quality. on Amazon ). declined 2.5% in the first quarter (source: Nielsen).

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Customer Support: How AI is Changing the Game

Biznology

Not only can a positive customer experience increase satisfaction and retention, it can also be the pathway to greater profitability. A survey of companies in 20 industries and 10,000 customers showed a nearly 25% improvement in revenue over a three year period when customer experience scores improved. Analyze Sentiment and Emotion.

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The “Name Game” challenge: creating that ideal brand name

Biznology

It is strategic, with the long term goal of cultivating a relationship of trust and loyalty. But a clever, meaningful brand name will indeed generate that positive first impression which is so essential for attracting your target customers. The challenge to create catchy names extends to companies and products.

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3 Big trends converging for big branding opportunities

Biznology

. • Millennials identify with brands more personally and emotionally versus older generations, preferring brands that mirror who they are and their values (59% say the brands they buy reflect their style and personality) – source: Boston Consulting Group 2013 survey. • One of their most important values is social responsibility.

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Coronavirus Impact on Marketing, eCommerce & Advertising – Statistics Roundup

Biznology

Therefore, you can turn the tables and make something positive of the situation, by increasing your social networks and search engine advertisements. People are surrounded by devastating news on all platforms and are in lockdown, so their emotional response when seeing advertisements will be unusually positive.

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6 assumptions push marketing gets wrong

Biznology

Theirs is the world of buying eyeballs and hoping some small percentage of the people attached to the eyeballs do something positive, or at least come away from the experience with a favorable brand impression. Marketers use hype and spin to sell their products. But folks who grew up in the push world still struggle to implement it.

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The emerging challenges for managing brand risk

Biznology

Today it is almost impossible to avoid taking a position on many political and socio-economic issues, especially with social media ready to spread news (and sometimes distort content) overnight. This exacerbates extreme positions. Boycotts of brands that have taken a position perceived as partisan have become common.