Trending Sources

Tips to Improve Customer Loyalty: Necessity is the Mother of Retention


Do they know I’m writing a blog post on customer loyalty? Instead, use your marketing automation software to improve customer loyalty. You should still be educating, upselling, and building brand loyalty. Send an email campaign that shows them how to make the most of your service or product. Send a blog post with product hacks and tips. Build Brand Loyalty.

How to Retain More Customers: A Handy Guide to Creating a Positive Customer Experience [Ebook]


Even if your product or service is the best in its class, you need to make sure your customer is satisfied enough with their experience to continue choosing you over your competitors. In this ebook, you'll learn: What makes customers become loyal and how to achieve loyalty for your brand. It sounds like customer retention is worth putting some time and effort behind, huh?

Leo Suarez, Toshiba’s SVP Marketing & Strategy: Omni-Channel Retailing—A New Paradigm of Product Marketing

Crimson Marketing

They compete with endless aisles and endless comparisons of products and prices online. By understanding the new mindset of the retail consumer and leveraging the product marketing technology available, retailers have the opportunity to create an omni-channel retail marketing system, right in store, that rivals or exceeds the efficacy and intimacy of online shopping. Over 1.1

Inside SAP’s Customer Loyalty program

Integrated B2B

In her role as Customer Experience Director for enterprise software giant SAP’s Customer Office EMEA, Mette is responsible for a customer loyalty program that leaves most other programs far behind in terms of maturity and sophistication. The experience is something Mette has never forgotten – and it’s part of the reason why she works so closely with the customer loyalty program at SAP. There is a shift from moments to journeys and loyalty matters more than ever. Our customers interact with their colleagues and customers to share their SAP experience – negative or positive.

Interview with Simon Sinek – Start With Why

Buzz Marketing for Technology

It’s the products we sell or the services we offer. And those that understand the why can clearly communicate it have an unbalanced amount of influence and success and loyalty in the marketplace with greater ability to innovate on all the rest of it. You describe the product, what it does, and it may or may not appeal to some people. Everybody knows what they do.

Important New Research on Customer Loyalty

Jill Konrath's Fresh Sales Strategies Blog

You feel betrayed by their lack of loyalty. Recently the Corporate Executive Board did an in-depth analysis of customer loyalty drivers. Here are the primary factors they uncovered -- and the percentage of their contribution to loyalty. 19% - Product & Service Delivery. 9% - Value-to-Price Ratio. Question: How do you maintain your customer loyalty?

How to Find The Best Influencers for Your Company


said they only accept products. If your company has taken a strong position on something, be careful about partnering with influencers who have a different opinion. Advocacy & Loyalty influencer marketing influencersWhat’s the hardest thing about influencer marketing? Is it defining the strategy? Tracking the results? Or finding the influencers? But how much should you pay?

6 Ways to Segment Your Email List to Improve Your Success

Vertical Response

Everyone likes to be rewarded for their loyalty. Consider making a ‘Loyal Customer Promo’ or send out an email inviting 15 of your most loyal customers to a sneak peek of a product. Customers that have referred friends to your business, or reached out with positive feedback should also make the list. 5. Role or position of contact. Geographic area.

Beanstalk Data Adds Service to the Marketing Automation Recipe

Customer Experience Matrix

If you’re a true connoisseur of marketing automation systems, references to multi-value fields, SQL triggers, export via Web posts, and import via Web services may have you thinking that Beanstalk is more technically advanced than your average marketing automation product. So it’s more a difference of philosophy and positioning than technology. Anyway, back to BeanStalk.

5 Easy Ways to Ignite Your Customer Service

Vertical Response

Know who they are, where they’re from, what products they’ve purchased, how much they’ve spent, or how they’ve interacted with your marketing. The more quality inbound links you have and positive mentions, the more people will find your business on search engines. Customer Service customer loyalty customer rewards Customer service Know your customers.

Product reviews on your site are sparse. 3 things to do about it.


If you are a brand or a retailer selling online, you don’t need any convincing that product reviews are sparse on your e-commerce pages and the problem compounds if you are selling large number of products and/or products that are visual (e.g., Sometimes your customers are sharing their photos/videos showcasing your brand/products on your social network pages.

Advocacy Marketing Part 1: End-to-End Advantages You Can’t (Shouldn’t) Ignore

Marketing Action

Zubrance white paper states that for every $1 a company invests in energizing its brand advocates, it receives $10 in positive WOM impressions and sales. BzzAgent says brand advocates are: 75% more likely to share a great experience about a product. Product development. Advocacy & Loyalty History and the above data points suggest they’re right. First things first ….

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How to Get a Bigger Bang from Your Press Releases

Marketing Action

Always start off every release with a one-liner at the top, accounting for your company’s brand and position. In this example, the CIO Review regularly leads with this phrase: “The CIO Review, a leading technology publication that specializes in enterprise solution assessment…” to position itself. Press releases drew eyes. They were go-tos for information.

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Advocacy Marketing Part 2: Building Your Plan in 5 Steps

Marketing Action

happy customers, employees, and partners) spread the word about your company, products, and services via their networks and communities. Sprout Social survey says that 74% of consumers rely on their social networks to guide purchase decisions, and Lithium says the same percentage, 74%, use social media to encourage friends to try new products. Review products and services.

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3 Attributes to Extend Your CMO Longevity


First and foremost, these CMOs can demonstrate positive impact on the company and have impact beyond the “marketing agenda.” They also understand that their job is to translate these outputs into something relevant and meaningful to the leadership team, such as how marketing’s contribution is reducing the sales cycle/accelerating customer acquisition, reducing the cost of acquisition or retention, and improving product adoption and win rates. As a result, these companies are able to enter new markets and bring new products and services to market faster. Customer-centric.

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The #1 Way to Improve Customer Loyalty and Satisfaction | B2B.

B2B Marketing Insider

In B2B marketing organizations, the single most important way to keep customers is to build satisfaction and loyalty. The best way to get new customers is through positive referrals from existing customers. So, how do we build customer satisfaction and loyalty?  By cultivating satisfied and engaged employees.  Next the question becomes- how do we do it ? James L.

Turn Customers into Advocates

Vertical Response

That’s why a glowing review of your product or service from a customer to one of  their  friends can be more effective than any marketing campaign—or serves as a great complement to one. However, customers are also looking to see whether you react positively to online haters or lose your cool. There’s no way to trick someone into becoming a customer advocate. All rights reserved.

Advocates and Influencers: Differences, Uses, and Red Flags

Marketing Action

“Advocates” are customers who are strongly motivated to say positive things about your brand, as well as your products or services. is fulfilling the role of an advocate by sharing his positive experience with the brand. Advocacy & Loyalty advocates brand advocacy influencers red flagsThis is a review of Act-On on G2 Crowd. Joe G. Brand advocacy doesn’t just happen.

6 Tips for Scaling Social Media Promotion With a One-Person Team


That's the position I've found myself in. Thankfully, I’ve learned some approaches that scale social production and minimize time spent. Staying engaged with users is a straightforward way to earn and retain that brand loyalty. Remote workers can be 20% more productive than in-office employees - so make sure you manage them effectively. Why Does Social Promotion Matter?

The #1 Way to Improve Customer Loyalty and Satisfaction

B2B Marketing Insider

In B2B marketing organizations, the single most important way to keep customers is to build satisfaction and loyalty. The best way to get new customers is through positive referrals from existing customers. So, how do we build customer satisfaction and loyalty?  By cultivating satisfied and engaged employees.  Next the question becomes- how do we do it ? James L.

Marketing Hacks: 10 New Ways to Use Your Marketing Automation Platform


customer satisfaction, retention and loyalty programs, upsell and cross sell, community-building, and advocacy – all aimed to increase customer lifetime value. A CMO must focus her efforts across all three functions of the marketing department – awareness, acquisition, and retention. Product features. Marketing is easy to overcomplicate. How companies apply these varies widely.

It pays to provide Support with Social Media

Buzz Marketing for Technology

Our business case for social media was built around delivering outstanding customer service using social and what we have found was that by taking situations where we may have an issue and turning them around quickly into a positive customer experience we have created a strong base of “advocates” for our brand. Why not be on the winning side of that equation. Tweet This! Digg this!

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10 People You Should Follow on Twitter if You’re in Marketing


If you’re able to sift through the junk on Twitter to get to the gold, you’ll find yourself in a great position to create digital relationships, get first-hand information from thought leaders, and stay on top of all things marketing. Twitter’s official company mission is “to give everyone the power to create and share ideas and information instantly, without barriers.” Entrepreneur, etc.

What is a Marketing-Qualified Lead? What MQL Really Means


have high interest in CRM products, love to study the market, and probably exist in every CRM vendor’s CRM as an MQL somewhere. Don’t just look at the positive, look at the negative attributes. This person is at a firm, and in a position, that makes it legitimately possible that at some point they may want to do business with our firm. Shouts were heard from the rooftops.

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Marketing Hacks: 10 New Ways to Use Your Marketing Automation Platform


customer satisfaction, retention and loyalty programs, upsell and cross sell, community-building, and advocacy – all aimed to increase customer lifetime value. A CMO must focus her efforts across all three functions of the marketing department – awareness, acquisition, and retention. Product features. Marketing is easy to overcomplicate. How companies apply these varies widely.

The Rise of Virtual Reality and What It Means for B2B Marketers


In fact, Gartner predicts that virtual reality marketing is positioned at a vital transition point, at the beginning of the growth cycle. Key takeaway: Leverage VR to let prospects feel like they’re actually experiencing your products – without visiting a physical location. This is a great opportunity for B2B companies that frequently give product demos. Key takeaway.

7 Ways to Create More Interesting Content for Your Blog


And with so many additional leads, it’s a safe assumption that it’s positively impacting the bottom line. But creating effective content can be hard, and coming up with the ideas that will delight and build loyalty with your readers can be even harder. Piggyback on conversations that are already happening in your space, and consider taking an opposite position. Key takeaway.

The overlooked role of emotion in brand experience


As Content Marketing continues to develop, much has been written about the role of experiences, memories, and emotion as driving forces in conversion, and most importantly, in customer loyalty. would argue that the surprise and delight delivered by positive brand experiences matters much more than purely the acquisition of what the brand makes. And what about loyalty?

How to Fail at Content Marketing? Make it Advertising


In my career I’ve held a variety of positions: operations manager, marketing director, director of business development, customer success manager, regional sales manager. We spew information about our product or service and call everyone who interacts with it “qualified.”. It was about the customer, not the product. I’m a lucky guy. We all know about content marketing.

Smart Agencies Don’t Neglect the Middle and Bottom of the Marketing Funnel


In today’s digital business environment, effective marketing calls for professionals skilled in segmentation, targeting, and positioning – much of which takes place in the middle and bottom portions of the funnel. Increasing the value and loyalty of customers is often overlooked by both sales and marketing, and that can be a costly oversight. And guess who they’re looking to – yep!

Why Some Companies Are Giving Up On Content Marketing (And Why You Should Double Down)

Sales Prospecting Perspectives

His career has focused on delivering measurable results for his employers and clients in the way of greater sales, revenue growth, product success and customer loyalty. Matt has held various positions at companies such as Microsoft, Weber Shandwick, Boeing, The Seattle Mariners, Market Leader and Verdiem. We’re such an impatient lot. That result is real, but it takes time.

10 Digital Marketing Trends That Should Influence Your 2016 Content Strategy

KoMarketing Associates

If you’re new to the B2B digital content creation process, think about starting with white papers, product brochures, data sheets and video descriptions of products, as each of these assets seem to resonate well with the B2B audience and will give you a real chance of drawing visits from that 85 percent that look for information on search engines regularly. 3. Data Management.

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12 ways to achieve emotional marketing for your B2B company

grow - Practical Marketing Solutions

Create an environment for producing positive emotions (believe it or not, positive emotions have more influence on consumer loyalty than trust!). Use storytelling to demonstrate desire to the buyer rather than product positioning. By Brooke Ballard, {gow} Contributing Columnist. Relationship marketing. Psychographics. Humanizing your brand. Or do we? Honesty.

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7 Reasons Why You Should Be More “Social”

Sales Intelligence View

Social Media Marketing Efforts Inspire Customer Loyalty Sales professionals confuse loyalty with multiple purchases. Customers can continue buying products until the cows come home; this isn’t loyalty, its necessity. Loyal customers continue to buy a business’s products and will resist the efforts of competitors to draw them away. 6. This is a travesty. Sales 2.0

The Keys to a Five Star Review Program

Modern B2B Marketing

Cash in with a loyalty program. Loyalty programs are a great way to build your online brand, driving customers and partners to submit their experiences with your product or service by rewarding them with incentives. Birchbox is a great example of a company with a successful loyalty program. At Marketo, we also find loyalty programs to be extremely valuable.

What Type of Customer Experience Do You Deliver?


Alignment is especially critical to developing a CX strategy that results in positive, consistent, and brand-relevant experiences for your customers. Experience Impacts Loyalty. It consists of various touch points that set the tone for overall customer satisfaction, trust and loyalty. These touch points include interactions with marketing, sales, service, operations, product, finance, and so on–from transactions via phone, meetings with account teams, receipt and payment of invoices, to using the website and social media channels. Capture Critical Touch Points.

This Week in Content Marketing: Google Lays Down Pop Over Punishment

Junta 42

In this episode, Robert and I explore the punitive position Google is taking on the use of intrusive ad units that are impeding the user experience and taking over mobile screens. Bloomingdale’s : In 2005, Bloomingdale’s was looking to take its loyalty credit card program to the next level. We wrap up with an example of the week from Bloomingdale’s. Sponsor (36:07).

How Real Brands Are Retaining Customers: 8 Strategies From Starbucks, Amazon & More


Below, I've detailed eight retention strategies that the biggest brands are currently using to inspire loyalty. Sometimes a brand inspires loyalty not through tactics and systems, but through what they stand for. The lesson is in finding something that people care about and positioning your brand around it. 2) Starbucks: Empower customers with convenience. Image Credit: AskMen.

Customer Experience Simplified

It's All About Revenue

97% of global consumers cite customer service as important in their brand choice and loyalty. Three out of four people have spent more with a company because of a history of positive experiences. I am a firm believer that we humans have a penchant for making (something) more complicated than necessary, a.k.a. overcomplicating everything. And we marketers take it to a whole new level.

How Coca-Cola and Yoplait Use “Customer Participation” Marketing – And How You Can, Too

Modern B2B Marketing

Here’s how Coca-Cola and Yoplait used customer participation in their marketing to engage their customers, build loyalty, and ultimately drive greater revenue: Example #1: Coca-Cola. Through their innovative campaigns, Coca-Cola has demonstrated that emotionally resonant marketing creates loyalty among your customers…which, in turn, sells you far more Coca-Cola. Example #2: Yoplait.