Why Advertising Doesn’t Work: The Link Between Empathy and Sales
Marketing Insider Group
APRIL 8, 2020
In chapter four of Mean People Suck , I talk about the link between empathy and sales. I was particularly struck by this research by Salesforce that found that 90 percent of the buyer’s journey is completed before they even contact a sales rep. Sales funnels are no longer a linear process where you.
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