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Paul Gillin

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Tips For Making That “Networking” Meeting More Fruitful

Paul Gillin

He generously consented, and two years later put me onto a lead that got me my first real journalism job. Over the past 20 years, the informational interview has been replaced by "networking.&# I think today's "networkers” should steal a few tips from informational interviews. Tags: influence careers networking.

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What Social Media Marketers Should and Shouldn’t Do

Paul Gillin

You don’t need to be active on every social network, but you do need to understand the culture of the ones that matter and you do need to respond to customers when they ask questions or talk about you there. Don’t lead with a sales pitch. Each social network has a different culture and style. Don’t blast.

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McKinsey Research Again Validates Social Technology Benefits

Paul Gillin

However, the research also indicates that becoming a fully networked organization is difficult, and remaining fully networked may be even harder. Seventy-two percent of the respondents report that their companies are deploying at least one technology, and more than 40 percent say that social networking and blogs are now in use.

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Recent Posts: Expanding Social Authority and Enlivening Boring Predictions

Paul Gillin

It’s paying off so well that the company can afford to increase its focus on lead quality because it has more than enough leads in the hopper. FIR B2B #19: Doubts about Social Media’s Lead Gen Potential. Two new surveys cast doubt on the value of social media as a lead generation vehicle.

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8 Data Points about the Importance of Customer Experience

Paul Gillin

Gartner estimated last year that by 2014 “ failure to respond via social channels can lead to up to a 15% increase in churn rate for existing customers.” You have to wonder why one-third of large corporations still block social network use by their employees. Attack of the Customers B2B marketing Social Media social networks'

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Facebook, LinkedIn and Twitter in Plain English

Paul Gillin

I prepared summaries for my upcoming Search & Social Double Whammy seminar on May 2 in Burlington, MA describing the “big three” social networks: Facebook, LinkedIn and Twitter. My goal was to describe in plain English the way these networks provide value to their users and the metaphors they use for interaction.

Twitter 50
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IBM’s Beck: Social Business is About Enablement, Not Control

Paul Gillin

IBM has been a leading adopter of social business principles, which Beck defined as “the application of social tools and culture to business processes and outcomes. A key value of social networks to our daily lives is that they make it easier to find people who can help us get answers and save time, so why not apply those same goals to sales?