Do Self-Service Systems Really Lead to Better Results? Our Member Survey Offers Surprising Answers to Industry Questions
Customer Experience Matrix
SEPTEMBER 18, 2023
Self-service leads to success: false. In fact, the CDP Institute’s RealCDP requirements include real-time access to profiles and real-time event triggers. Prioritizing cost over requirements will surely lead to more companies purchasing unsuitable products. Do self-service systems really lead to bad results?
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