Adobe Marketing Automation Updates 2023 | Research Brief
ANNUITAS
MARCH 21, 2023
As the use cases for chat expands to non-lead generation and to more nurture-based, being able to notify a wider swath of individuals that a pertinent chat is happening is a smart addition. New advancements include improved sales routing, to get prospects inside an automated or assisted chat routed to the proper sales rep faster.
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