Conversational marketing: What it means for your social media strategy
Sprout Social
APRIL 19, 2022
Relying on one-way communication channels like lead capture forms won’t cut it. And lackluster customer service experiences lead 50% of consumers to switch to a competitor. And lackluster customer service experiences lead 50% of consumers to switch to a competitor. Neither will outdated 1-800 numbers with long wait times.
Let's personalize your content