Salesforce Marketing Cloud

MARCH 19, 2024

Get access to exclusive resources and training As a member of the Serviceblazer Community, you gain access to a treasure trove of exclusive knowledge base articles and customer service training materials. Enhance your Salesforce skills As a customer service leader, proficiency in Salesforce is a non-negotiable skill.

Communities 135

Communities Peer-to-peer Work Management Thought Leadership 135

Webbiquity

FEBRUARY 20, 2020

Sales enablement, defined by Gartner’s glossary as, “the activities, systems, processes, and information that support and promote knowledge-based sales interactions with clients and prospects,” involves creating and implementing a systemic approach to sales. The second component of this involves using video as a training medium.

Work Management 311

Work Management Video Marketing Marketing Strategy Marketing & Strategy 311

Buzz Marketing for Technology

JULY 16, 2008

Is constructing knowledge based on analysis a work literacy skill? One problem I see with all of the data and communication tools available to students is the lack of training on how to problem solve and conduct an analysis. Imagine giving workers this tool in knowledge work. Work Processes.

Knowledge Base 100

Knowledge Base Analysis Web 2.0 Wiki 100

ANNUITAS

OCTOBER 11, 2023

This methodology, together with the combined expertise of the ANNUITAS team and its diverse client network, is now available via a subscription-based, annual program – the ANNUITAS GTM Advisory Service – which launches this week. Let’s tackle ‘the why’ and dig into how this service works.

Marketing Analytics Tools 130

Marketing Analytics Tools Enterprise Management Work Management Marketing Management 130

Salesforce Marketing Cloud

OCTOBER 31, 2023

For example, automation can help your support teams by answering simple questions, providing knowledge base recommendations, or automatically routing more complex requests to the right agent. You can include a contact number or links to knowledge base articles so they know what to do next. In two words: generative AI.

Work Management 119

Work Management Autoresponders Automation Service 119

Salesforce Marketing Cloud

OCTOBER 19, 2023

When you automate processes in your contact center, your agents can work more efficiently and provide better support for customers with more complex issues. Knowledge bases : Let AI create, organize, and deliver self-service content, so your agents can focus on more complex cases.

Efficiency 104

Efficiency Contacts Automation Work Management 104

Salesforce Marketing Cloud

NOVEMBER 21, 2023

Let’s look at how field service management with AI, training, and incentives can set your team up for success. Train your mobile workers on sales techniques and how to look for customer cues. Let’s dig into each of these best practices for upselling and cross-selling in field service.

Work Management 105

Work Management Service Cross-Selling Training 105

Salesforce Marketing Cloud

JANUARY 17, 2024

Get access to exclusive resources and training As a member of the Service Trailblazer Community, you gain access to a treasure trove of exclusive knowledge base articles and customer service training materials.

Work Management 132

Work Management Peer-to-peer Service Communities 132

BenchmarkONE

AUGUST 12, 2021

Onboarding is a customer success strategy that involves personalized training based on each customer’s needs. This will not only increase the chances of attendance at the webinar but may also extend the time your current customers continue to work with you—giving you additional opportunities to “wow” them and keep them on board.

Creativity 90

Creativity Webinar Metrics Marketing & Strategy Marketing Automation Services 90

Salesforce Marketing Cloud

SEPTEMBER 28, 2023

Recognizing your agents’ contributions during National Customer Service Week (celebrated annually the first full week of October) is an opportunity to say thank you and continue to foster a positive, high-performing work environment. Your agents work hard all year! But why limit the celebration to just one week?

Work Management 136

Work Management Service Customer Satisfaction Ad Exchange 136

Zoominfo

AUGUST 8, 2022

You’ll attract better talent Employees who work at companies that prioritize learning and development are 31% more likely to recommend their company to their peers. It creates a better culture “Opportunities to learn and grow” is the strongest driver of work culture, according to a recent Glint study.

Zoominfo 130

Zoominfo Top of Funnel Peer-to-peer Word of Mouth 130

Martech

JANUARY 18, 2024

The company surveyed 1,000 ML professionals based in North America and the United Kingdom working at companies with 500-7,000 employees for the report ( registration required). The bots generate and share unique images based on simple text prompts, increasing online engagement and brand awareness.

Marketing AI 99

Marketing AI Advertising Agencies High Quality Lead User-Generated Content 99

Salesforce Marketing Cloud

OCTOBER 19, 2023

A recent report in Harvard Business Review noted , “You need to understand the machine learning stuff and the AI stuff, not because you’re going to become an AI engineer or AI scientist, but because this is now going to be critical table stakes for you to understand how business works.” So it’s not AI vs. human. AI vs. human?

Peer-to-peer 103

Peer-to-peer Enterprise Management Work Management Ethics 103

BenchmarkONE

DECEMBER 4, 2019

Chances are, it could use a little work, which is why I’ve assembled, five creative and effective ways to keep the customers you have. . Onboarding is a customer success strategy that involves personalized training based on each customer’s needs. Onboarding. Should you let them? Not necessarily.

Creativity 66

Creativity Marketing & Strategy Paid Search Agency Education 66

Webbiquity

JUNE 20, 2019

After all, they work for your organization. If some members work on topics that are more sensitive in nature, ensure they know what is permissible to share and what is confidential company information. If you want your employees to be brand ambassadors, you’ll have to showcase work that your employees will be proud of.

Linkedin 225

Linkedin Brand Identity Branding Ideal Customer Profiles 225

Salesforce Marketing Cloud

NOVEMBER 2, 2023

Let’s take a closer look at what employee self-service means, how it works, and how to create a self-service system that your employees will actually use. How does employee self-service work? How does an employee self-service system work? Let’s take a closer look at how self-service portals work for employees.

Work Management 59

Work Management Marketing Management Service Knowledge Base 59

Marketing Insider Group

APRIL 22, 2021

Whether you’re thinking about launching a business in 2021 or working on growing one, you probably recognize and understand the importance and value of tools. Make automation work for you with customized drip campaigns for SMS and email. Use it to eliminate busy work and get more done. When I Work. Help Scout.

Startups 363

Startups Marketing Budget Budget Programs Tools 363

Seismic

MARCH 12, 2024

Many of our financial services clients work hand in hand with Seismic’s services professionals for best practices around categorization and tagging to improve content organization. Our firm belief is that addressing these foundational aspects of your enablement program holds the key to reducing the noise.

Work Management 104

Work Management Marketing Management Service Contingency Planning 104

Heinz Marketing

APRIL 29, 2021

Developing content to distribute internally to train and support the knowledge base within the sales (and customer success) team helps keep everyone aligned on your company’s unique value proposition and messaging. Work with your sales colleagues to understand what will support them best. .

Top of Funnel 131

Top of Funnel Account Based Marketing ABM Practices 131

Salesforce Marketing Cloud

JULY 19, 2023

Put AI, automation, and data to work The right mix of customer service channels and AI tools can help you become more efficient and improve customer satisfaction. AI in customer service can give customer service workers intelligent recommendations across knowledge bases, conversational insights, and customer data.

Marketing AI 52

Marketing AI Work Management Marketing Management Service 52

Martech

NOVEMBER 16, 2023

Dig deeper: What is marketing work management? What kind of training and enablement will our staff need to use new tools effectively? Dig deeper: How to create a knowledge base for marketing work management Opportunities You have plenty of opportunities to compile questions. In your inbox.

Work Management 83

Work Management Marketing Management Wiki Vendors 83

SmartBug Media

DECEMBER 20, 2021

Part of every marketing position is a commitment to ongoing training to ensure you’re staying up to date with industry trends and growing your marketing knowledge. Through HubSpot Academy , businesses can advance their knowledge of digital inbound marketing and sales methods. Who’s getting certified?

Hubspot 98

Hubspot Enterprise Management Work Management Marketing Management 98

Martech

JUNE 9, 2023

All we knew for certain was we’d trained MarTechBot on MarTech.org content and we’d learn a lot by putting the technology into your (and our) hands. What marketing channel works best for individuals older than 65 years old? We are actively working on refining these aspects and ensuring more accurate responses. Did anyone care?

Account Based Marketing 93

Account Based Marketing Marketing Automation Services ABM Marketing Analytics Tools 93

Vidyard

MARCH 15, 2022

How do you make sure everyone works from the same playbook, stays aligned as your team expands, and keeps up to date on changes? It’s a fantastic fit for any schedule, whether a rep is stuck in a sales call or working in a time zone halfway around the world. Training Your Remote Sales Team 2.1 Salesforce 2.2 Zoominfo 2.5

Video Marketing 90

Video Marketing Enterprise Management Lead Scoring Lead Ranking 90

Salesforce Marketing Cloud

JANUARY 27, 2022

If a customer needs resolution with a one-on-one conversation, they require an empathetic, informed agent trained on intelligent systems and contextual data to help them solve the problem fast. 70% of agents said they’ve received training on how to be empathetic with customers. The average annual turnover rate for U.S.

Enterprise Management 98

Enterprise Management Work Management Marketing Management Service 98

Heinz Marketing

MARCH 18, 2022

At this juncture, you’ve already decided something isn’t working. A change management strategy outlines the critical components – the leader, technology, timeline, training requirements, and target KPIs. Finally, your change management plan needs to include ample training. Training readies your team for the day-to-day switch.

Work Management 95

Work Management Marketing Management Training Paid Search Agency 95

Biznology

AUGUST 23, 2019

In fact, many CS teams are working proactively to create such an amazing experience for customers they may never again have to reach out to customer support with requests or concerns. It lets customers describe their issue and then, based on the presence of pre-defined keywords, matches the issue with what it thinks is the right department.

Marketing AI 136

Marketing AI Paid Search Agency Lead Scoring Lead Ranking 136

SendX

NOVEMBER 20, 2018

People were making purchases from their work computers where they had faster internet connections so that their kids couldn’t get a sneak peek at their gifts. Get to know what works for your users, their frustrations, and how their experience on your site could be improved. That year The NRF branded this day as Cyber Monday!

Enterprise Management 258

Enterprise Management Marketing Automation Services Work Management Marketing Management 258

Rev

JUNE 25, 2019

You’ve worked hard to lead your prospects to this point in the relationship, don’t give them a reason to walk away just yet. Product guides, how-to articles, feature glossaries, and knowledge bases serve as valuable beyond the funnel support content that shows your audience you’re invested in their success. Webinar Training.

Top of Funnel 114

Top of Funnel Marketing Funnels Paid Search Agency Content 114

Televerde

JULY 20, 2021

Email, SMS, live chat, chatbot, and knowledge bases are all commonly offered customer support channels and most companies offer several options. A how-to knowledge base with suggestions probably does the trick. Thanks to the internet, companies no longer need to rely solely on over-the-phone support. The best part?

Allocation 72

Allocation Multi-Channel SMS Knowledge Base 72

Salesforce Marketing Cloud

AUGUST 30, 2023

They can even generate a detailed work summary so they can move on to the next job in less time. Generative AI can create automated work summaries after jobs are completed, saving time for your team. AI can suggest upsell opportunities based on a customer’s purchase and service history, enabling your mobile workers to grow revenue.

Work Management 52

Work Management Marketing Management Efficiency Service 52

Scoop.it

OCTOBER 27, 2022

From topic research to consumer behavior analysis to outlining, drafting, and editing, there’s a lot of work to do. So, what’s a service-based business supposed to do? So, how does it work? Ideally, content based on specific subject matter related to your business and your audience’s core needs. Image Source ).

Curation 86

Curation Work Management Marketing Management Service 86

Conductor

MARCH 15, 2021

When last year’s new work-from-home reality meant our annual C3 conference moved 100% virtual for the first time, we knew it would be different. (C3 And that’s why we’re excited to announce the Conductor Forum , a new community experience for our customers, now available in our Knowledge Base. Get That C3 Feeling—All Year Round.

Peer-to-peer 59

Peer-to-peer Knowledge Base Paid Search Agency SEO 59

Webbiquity

MAY 24, 2022

Numerous studies have shown how a remote working environment increases happiness and employee productivity among office-based workers. Remote employees save commuting time and escape the often mundane routine of a traditional work setup. Remote work technology has evolved significantly and rapidly during the COVID-19 pandemic.

Work Management 270

Work Management Marketing Management Product Budget Programs 270

Vidyard

MARCH 15, 2022

How do you make sure everyone works from the same playbook, stays aligned as your team expands, and keeps up to date on changes? It’s a fantastic fit for any schedule, whether a rep is stuck in a sales call or working in a time zone halfway around the world. Training Your Remote Sales Team 2.1 Download Guide Contents 1.

Video Marketing 65

Video Marketing Lead Scoring Lead Ranking FAQ 65

Vidyard

MARCH 15, 2022

How do you make sure everyone works from the same playbook, stays aligned as your team expands, and keeps up to date on changes? It’s a fantastic fit for any schedule, whether a rep is stuck in a sales call or working in a time zone halfway around the world. Training Your Remote Sales Team 2.1 Download Guide Contents 1.

Video Marketing 65

Video Marketing Lead Scoring Lead Ranking FAQ 65

Inbox Insight

JUNE 14, 2021

A computer or robot will think and work like a human, performing tasks which normally require the natural intelligence element that they were once perceived not to hold. Genetic Algorithm – an algorithm based on natural selection and genetics, used to search for optimal and near-optimal solutions to solve highly complex problems.

Marketing AI 145

Marketing AI Account Based Marketing Work Management Marketing Management 145