Sprout Social

JANUARY 11, 2024

Food for thought: 39% of consumers expect brands to respond to them on social media within the first two hours. Social customer service software Below, we dig into a list of customer service tools, starting with tools focused on social media. For example, are you laser-focused on social media customer service ?

Enterprise Management 83

Enterprise Management Work Management Software Service 83

Salesforce Marketing Cloud

OCTOBER 31, 2023

For example, automation can help your support teams by answering simple questions, providing knowledge base recommendations, or automatically routing more complex requests to the right agent. Email and social media autoresponders: With customer cases on the rise, agents may not be able to respond to all queries right away.

Work Management 119

Work Management Autoresponders Automation Service 119

Webbiquity

MAY 25, 2021

In your view, what social networks beyond those big four should B2B marketers be paying attention to, if any? James: One of the things we’ve been following as a macro trend that I think is really interesting to highlight is this move away from the “social media 1.0” We’re all inundated with notifications on social media.

B2B Marketing 336

B2B Marketing Practices B2B SMS 336

Biznology

NOVEMBER 16, 2020

No matter if it is your website’s knowledge base, live chat software, email support, or call center, always ask customers for feedback. For example, you could ask a customer whether your knowledge base article was helpful. In the noisy social media ecosystem, it may be difficult for you to monitor customer conversation.

Work Management 197

Work Management Marketing Management Service Ideal Customer Profiles 197

Marketing Insider Group

APRIL 22, 2021

This is especially critical with Google’s Core Web Vitals update set to prioritize websites based on DX. Find the best-performing social media content across all platforms with BuzzSumo. Use Help Scout to level up team collaboration with a shared inbox, knowledge base, and more. Sprout Social. Help Scout.

Startups 363

Startups Marketing Budget Budget Programs Tools 363

EveryoneSocial

OCTOBER 22, 2019

And while social sharing and leveraging employees social media accounts are core pillars of employee advocacy, the technology and the way it’s used is evolving. It’s time for organizations to see the numerous uses employee advocacy platforms have besides enabling employees to share content to their social networks.

Social Media 53

Social Media Media Work Management Marketing Management 53

Webbiquity

JUNE 20, 2019

However, unless they’re already actively reading and sharing industry insights through their social media presence, that may not be the case. Choose leadership that is already engaged on social media and ask them to start sharing the company’s content on LinkedIn. After all, they work for your organization.

Linkedin 225

Linkedin Brand Identity Branding Ideal Customer Profiles 225

Oktopost

NOVEMBER 8, 2021

“What about paid social?”, Here’s what we think about it: the biggest value of integrating social advertising functionality into your social media management platform is all about DATA. Follow a super easy setup here and explore all available metrics and dimensions in our knowledge base.

Linkedin 150

Linkedin Organization Ads Knowledge Base 150

Biznology

APRIL 13, 2012

If you were to consider only the most used (thus possibly also the most influential) social media outlets what would you list as the Top 5? I ask this question so we can seriously consider what the true skill set of a social media professional is as we move deeper and deeper into the online social age.

Social Media 80

Social Media Media Forecasting Internet Marketing 80

Martech

JULY 19, 2023

Content Assistance has been available for social media since May. Generating outlines, introductions, and conclusions for blogs, websites, landing pages, knowledge base articles, and marketing email. The enhancements include: Generating responses to commonly-asked customer questions in the Conversations Inbox.

Data Hygiene 93

Data Hygiene Privacy Landing Pages CAN-SPAM 93

Webbiquity

FEBRUARY 20, 2020

While basic philosophies still stand the test of time, social media tools and video-based platforms have turned sales into a totally new ballgame. Video-based systems can now sustain themselves solely through social media outlets, offering a trove of potential clients that can be reached using the phone in your pocket.

Work Management 311

Work Management Video Marketing Marketing Strategy Marketing & Strategy 311

FunnelEnvy

JANUARY 8, 2024

The goal is to generate interest in the product through content marketing (like social media and blogs), SEO, and digital advertising. It’s easy to see that social media is the perfect vehicle for emotionally resonant content. However, social media is usually more influential during awareness and discovery.

Marketing AI 62

Marketing AI B2B Sales Top of Funnel Demand Generation Agencies 62

SendX

NOVEMBER 20, 2018

Valid for Cyber Monday 3) SocialPilot - SocialPilot is a social media management tool trusted by over 4,000 agencies and marketing teams. Valid for Cyber Monday 19) Document360 - Document360 is your one stop Software as a Service (SaaS) knowledge base platform for software product and project documentation.

Enterprise Management 259

Enterprise Management Marketing Automation Services Work Management Marketing Management 259

Salesforce Marketing Cloud

OCTOBER 19, 2023

Knowledge bases : Let AI create, organize, and deliver self-service content, so your agents can focus on more complex cases. Omnichannel routing : Route questions from any channel — email, SMS, and social media — to the right agent for the most efficient resolution based on skill set, availability, and capacity.

Efficiency 104

Efficiency Contacts Automation Work Management 104

Convince & Convert

AUGUST 18, 2010

But, under pressure from digital and advertising agencies each looking to be the driver of the social media express, PR firms are sometimes turning over inquisitional rocks that do not portray them as strategic caretakers of brands’ social presences. How can we convince our clients that we’re good at social media?

PR 160

PR Social Media Paid Content Media 160

Martech

MARCH 30, 2023

New Contact Center features include: Topic Analysis aggregates call transcript data from the contact center and models trends succinctly for business analysts; Agent Answers listens and acts as a real-time coach for the human agent, surfacing knowledge base articles and helpful information. Five9’s Agent Assist 2.0

Marketing AI 100

Marketing AI Ideal Customer Profiles Features Product 100

Martech

JULY 20, 2023

Video Highlights identifies shareable moments from webinars, interviews and other long-form videos, then pre-edits the clips so marketers can generate promotional content to share on social media or their website. AI in Qualtrics ExperienceID can generate personalized responses based on a customer’s profile data.

Marketing AI 95

Marketing AI Digital Asset Management Marketing Analytics Tools Marketing Management 95

Oktopost

MARCH 11, 2020

Video content is taking over social media as people all over the world watch and engage with video more than other types of content. While every social network tries to encourage the adoption of native video formats, YouTube is still the biggest video-sharing platform in the world.

Youtube 113

Youtube Video Marketing Marketing & Strategy Marketing Strategy 113

Martech

MARCH 23, 2023

Using the company’s knowledge base of optimized Walmart product pages, ChatGPT generates content allowing sellers to improve visibility, engagement and conversions. DeepSights can be embedded within standard applications such as Microsoft Teams. Product content Optiwise.ai Get MarTech! In your inbox.

Marketing AI 106

Marketing AI Paid Search Agency Training Search Engine Marketing 106

Sprout Social

FEBRUARY 8, 2024

That said, customer support tiers typically scale from zero to three, and include the following: Tier 0: This tier encompasses self-service portals such as FAQs and knowledge bases, along with bot support. For instance, a software company may require a more specialized support tier structure compared to that of a retail brand.

Work Management 104

Work Management Marketing Management Service Paid Search Agency 104

SendX

NOVEMBER 20, 2018

Valid for Cyber Monday SocialPilot - SocialPilot is a social media management tool trusted by over 4,000 agencies and marketing teams. Valid for Cyber Monday Document360 - Document360 is your one stop Software as a Service (SaaS) knowledge base platform for software product and project documentation. Taimer Ltd.

Enterprise Management 150

Enterprise Management Marketing Automation Services Work Management Marketing Management 150

Hubspot

JULY 5, 2021

While hosting these types of videos on YouTube made sense because they were for entertainment purposes, your business needs a platform with more features so you can create videos for marketing campaigns, sales pitches, and customer service knowledge base articles. You can embed these videos on your site, social media, email, and more.

Video Marketing 101

Video Marketing Best Practices Business Marketing Management 101

TrustRadius Marketing

OCTOBER 27, 2022

These include: Apps Email Social media Live chat Webinars Websites. Enterprise Knowledge Bases. A knowledge base is a collection of articles, guides, FAQs, and discussion boards where users can find answers about your products and the pain points you can resolve. Cross-Channel Customer Experience.

Enterprise Management 96

Enterprise Management Digital Asset Management Marketing Budget Marketing Automation Services 96

Sage Marketing

JUNE 14, 2023

Social Media Simplify your social media management tasks with HubSpot’s integrated tools. From tracking to sharing and monitoring social media campaigns, HubSpot streamlines the complex process, saving you time and effort. Customer Support Experience enhanced customer support with HubSpot.

CMS Development 52

CMS Development Hubspot Marketing Automation Services Account Based Marketing 52

Oktopost

APRIL 21, 2020

Better Social Media Attribution Tools. We’ve adjusted a few core concepts of the integration to improve your ability to attribute leads to social media in Salesforce. We believe that social media isn’t just a vehicle for website conversions but a powerful marketing channel that can drive revenues on its own.

Lead Gen 93

Lead Gen API Paid Search Agency Social Media 93

Hubspot

JUNE 23, 2021

Although Facebook Analytics was a helpful tool for some businesses looking for free or cheap platforms, there are affordable alternatives that can help you track your customer’s journey from social media to on-site conversion. Instructions for this can be found on Facebook's business knowledge base. Free Tools.

Analytics 98

Analytics Facebook Marketing Analytics Tools Work Management 98

SendX

NOVEMBER 20, 2018

Valid for Cyber Monday SocialPilot - SocialPilot is a social media management tool trusted by over 4,000 agencies and marketing teams. Valid for Cyber Monday Document360 - Document360 is your one stop Software as a Service (SaaS) knowledge base platform for software product and project documentation. Taimer Ltd.

Enterprise Management 150

Enterprise Management Marketing Automation Services Work Management Marketing Management 150

BenchmarkONE

NOVEMBER 11, 2021

billion social media users who spend a considerable amount of time on social media platforms, providing social customer care is an important element of customer satisfaction that brings your business to the next level. Which Social Media Channels to Use for Social Customer Care?

Ideal Customer Profiles 82

Ideal Customer Profiles Tips Customer Satisfaction VALS 82

Salesforce Marketing Cloud

JULY 19, 2023

Beyond answering common questions, these chatbots can greet your customers, serve up knowledge base articles, guide them through common business processes, can send out a field technician for field requests, and can route more complex questions to the right person. This will save you time and help you get your articles out faster.

Marketing AI 52

Marketing AI Work Management Marketing Management Service 52

SendX

NOVEMBER 4, 2020

Wix Email Marketing Customer Support Wix offers the following customer support services: Support tickets 24/7 callback service Social media channels that are actively monitored while community managers are happy to answer customer questions An online knowledge base called Wix Help Center that contains how-to tutorials about every facet of the Wix platform (..)

Work Management 285

Work Management Marketing Management Email Marketing Planning 285

Martech

AUGUST 14, 2023

A generalist understands various marketing disciplines, from content creation and search engine optimization (SEO) to social media management and data analysis. This comprehensive knowledge allows them to see the bigger picture and understand how different elements of a marketing strategy can work together to achieve a common goal.

Marketing & Strategy 96

Marketing & Strategy Marketing Strategy Paid Search Agency Work Management 96

KoMarketing Associates

JANUARY 2, 2018

A while back I wrote a post on how to integrate social media into everyday B2B marketing strategy. One of the recommendations was to set 15 minutes a day to social media activity, making this activity a priority and not just a task. Social Media: LinkedIn Marketing Solutions (shortcuts here ), Twitter.

Training 185

Training Work Management Marketing Management Paid Search Agency 185

Scoop.it

OCTOBER 27, 2022

Content creation means creating and publishing new content on your blog, social media, or website for your own specific purposes. That’s because content curation focuses on sharing valuable content from other sources on your blog, website, or social media. So, how does it work?

Curation 86

Curation Work Management Marketing Management Service 86

Trade Press Services

JANUARY 21, 2024

In many cases, teams can benefit from a fast, centralized place for internal messaging to remove overload from other frequently used channels like email or social media. Users can also program the bots to send reminders, schedule meetings and act as an internal knowledge base.

Enterprise Management 81

Enterprise Management Work Management Multi-Channel Transparency 81

TrustRadius Marketing

JANUARY 17, 2023

Activate Your Potential on Social Media. Social media is also a powerful asset that anyone can use to increase online sales. Over 4 billion people are on social media platforms worldwide and this number is projected to reach almost 6 billion by 2027. . Harness the Power of Influencers.

eCommerce 80

eCommerce Digital Asset Management Paid Content Marketing Automation Services 80

SmartBug Media

MARCH 23, 2020

Social media page links. Snippets are blocks of HTML that can easily accommodate logos, social media icons, text, and even tokens. These Marketo knowledge-base articles can walk you through: Segmentations. Snippets are also great for: Regional office addresses and phone numbers.

Marketo 98

Marketo Landing Pages Template Segmentation 98

SmartBug Media

DECEMBER 20, 2021

With the following certifications, marketing coordinators can establish a solid foundation of marketing knowledge for inbound marketing, marketing softwares, email marketing, and social media campaigns. HubSpot Social Media Certification. HubSpot Inbound Marketing Certification. Marketing Specialists.

Hubspot 98

Hubspot Enterprise Management Work Management Marketing Management 98