Remove survey
article thumbnail

B2B Digital Self-Service: How to Deliver What B2B Buyers Want

KoMarketing Associates

Examples of digital self-service include, but are not limited to: Knowledge bases. 99% of B2B buyers said in the survey that they will purchase through a completely digital self-serve model. Because according to the survey from McKinsey, Sales departments may be looking at some staffing cuts in the coming months.

article thumbnail

How to Supercharge Your Content Marketing for Buyer Intent

Marketing Insider Group

Free trials/samples. Free trials/samples. Knowledge bases. If you can do that, your leads should move onto the next step in the journey: decision. Content/channels for the consideration stage: Email. Social media. Retargeting campaigns. Product demos. Case studies. Downloadable resources (e.g., Comparison guides.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The 10 Best Customer Service and Customer Engagement Platforms

Webbiquity

The ten tools here enable vendors to extend their support offerings to social media, online knowledge bases, and web chat. Email-based help desk software with performance reporting and integrations to popular web chat and voicemail apps. Some go even further, empowering customers to collaborate with vendors, and with each other.

article thumbnail

Your say: Personal knowledge management - Inside Knowledge

Buzz Marketing for Technology

The goal is to make knowledge workers better at capturing, sharing and using knowledge, and maximising their personal effectiveness in the social and relationship-building part of their jobs. The knowledge-based organisation is no more effective than the sum of its knowledge workers? Request sample copy.

article thumbnail

40 Top Heatmap and Session Replay Tools Reviewed: The Most Comprehensive Comparison Guide

Convert

It is important to keep in mind that not every heatmap will present you with relevant data , especially if it is not derived from a sufficient sample size. In CRO circles, the sample size to create accurate heatmaps is 2,000 to 3,000 pageviews per page, per device. Surveys, no. You’re in great hands. Session recordings, yes.

article thumbnail

6 proven methods for reducing churn, and how to prevent it altogether

Rev

This can include product demos and/or free trials or samples. Consider creating an easy-to-find knowledge base: A resource library or frequently asked questions (FAQ) section on your website provides easy access to information about your products or services. Choose the one(s) most appropriate for your business and audience.

article thumbnail

What Does ACV SaaS Mean in Marketing?

Single Grain

KBCM Technology Group conducted a survey that consisted of 400 private SaaS companies, which revealed that the average ACV is $21,000. In the survey, 26% of businesses had an ACV of less than $5,000, while 13% had more than $100,000. Build a knowledge base where users can find solutions to their problems themselves.