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5 Ways to Revolutionize Your CX Strategy with AI

Marketing Insider Group

Use Natural Language Search & Generative AI in Your Knowledge Base Natural language processing has been around for many years. What this means for your CX strategy is that self-help databases (principally knowledge bases, but other resources as well) are ripe for natural language and generative AI deployment.

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What Is a Serviceblazer? Here’s What Community Members Told Us

Salesforce Marketing Cloud

They’re not only adept at personally delivering great customer service, but also inspire their team to deliver the highest standards of customer care and a next-level customer experience. Expand your network Joining the Serviceblazer Community opens the door to a network of like-minded peers. What is the Serviceblazer Community?

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9 Chatbot builders to enhance your customer support

Sprout Social

The technology has come a long way from being simply rules-based to offering features like artificial intelligence (AI) enabled automation and personalized interaction. They also streamline the customer journey with personalized assistance, improving customer satisfaction and reducing costs.

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How to Use Big Data to Improve Customer Service

Biznology

Personalize Customer Experiences in Real-Time. Above all, they will deliver highly personalized and relevant customer experiences without having to search the customer database manually. No matter if it is your website’s knowledge base, live chat software, email support, or call center, always ask customers for feedback.

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How to create a complaint management system to protect your brand reputation

Sprout Social

Engaging in an open dialogue on social media or review platforms demonstrates transparency and responsiveness, which helps foster more personal relationships with your audience. Sprout’s tools can also analyze multilingual data, uncover trending topics across social media networks and review platforms with hashtags and keywords.

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What Is a Customer Service Star? Find Out What Top Trailblazers Told Us

Salesforce Marketing Cloud

They’re not only adept at personally delivering great customer service, but also inspire their team to deliver the highest standards of customer care and a next-level customer experience. Expand your network Joining the Service Trailblazer Community opens the door to a network of like-minded customer Service Stars.

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Employee Self-Service: The Complete Guide

Salesforce Marketing Cloud

Often made available through a web portal or internal portal, ESS usually facilitates common tasks, including updating personal information, accessing employee handbooks, and logging vacation and personal days. These sorts of routine HR tasks used to be paper-based, processed manually by staffers.