Remove mobile
article thumbnail

4 Ways Your Contact Center Can Get Started With Generative AI

Salesforce Marketing Cloud

When grounded in your customer data and knowledge base, you can personalize these generated replies, making them more trustworthy. Generating knowledge articles Salesforce research shows that 59% of customers prefer self-service tools for simple service issues. So how can generative AI help? Tawni decides to try something new.

article thumbnail

Knowledge Management: How To Retain Agent Expertise If They Leave

Salesforce Marketing Cloud

Ideally this knowledge is available in a centralized digital library that agents, field service technicians, and customers can access from anywhere for fast, quality service. You likely have FAQs and knowledge base articles to guide your contact center agents and field service technicians, but how often is that information updated?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

From Service to Sales: How Field Service Can Drive Revenue Growth

Salesforce Marketing Cloud

Most likely, your mobile team is already doing this without much guidance or forethought. We’ve found that 65% of mobile workers are successfully selling to existing customers. After all, your mobile team is in the field every day building trust with customers by solving problems for them.

article thumbnail

What Is a Serviceblazer? Here’s What Community Members Told Us

Salesforce Marketing Cloud

The Serviceblazer Community includes a fast-growing group of Field Serviceblazers who offer valuable insights from the mobile workforce. Get access to exclusive resources and training As a member of the Serviceblazer Community, you gain access to a treasure trove of exclusive knowledge base articles and customer service training materials.

article thumbnail

HubSpot’s June 2023 releases: The manager’s guide

Martech

Applying generative AI to minimize typos when creating sales emails on mobile devices (iOS only). Generating outlines, introductions, and conclusions for blogs, websites, landing pages, knowledge base articles, and marketing email. Generating personalized sales emails from within HubSpot Sales Chrome Extension for Gmail.

article thumbnail

What Is a Customer Service Star? Find Out What Top Trailblazers Told Us

Salesforce Marketing Cloud

The Service Trailblazer Community includes a fast-growing group of Field Service Stars who offer valuable insights from the mobile workforce. Good service starts with knowledge Give customers, agents, and mobile workers the right information, at the right time, and in the right format to deflect or close cases successfully.

article thumbnail

Employee Self-Service: The Complete Guide

Salesforce Marketing Cloud

An employee self-service system combines interactive web applications with searchable knowledge base articles to deliver a full suite of features. The interactive portions of ESS systems may combine automated systems with a ticket-based help desk system. Just as your business is always evolving, so too is your knowledge base.