4 Ways Your Contact Center Can Get Started With Generative AI
Salesforce Marketing Cloud
JUNE 12, 2023
When grounded in your customer data and knowledge base, you can personalize these generated replies, making them more trustworthy. Generating knowledge articles Salesforce research shows that 59% of customers prefer self-service tools for simple service issues. So how can generative AI help? Tawni decides to try something new.
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