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Knowledge management in the age of social media

Biznology

Ever since the days of MySpace , it became pretty clear that social media platforms have a bright future ahead. This became further clear when networking platform Facebook was launched and became an instant hit. In other words, the social media world has expanded rapidly in the past few years. Social media trends.

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How to create a complaint management system to protect your brand reputation

Sprout Social

Turning a negative situation into a positive outcome will help win their loyalty and maybe even earn your brand public praise on social media. According to our Sprout Social Index ™ , 69% of customers expect a response from brands on social within 24 hours. Here is a report from Sprout’s Listening capability.

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How to Use Big Data to Improve Customer Service

Biznology

No matter if it is your website’s knowledge base, live chat software, email support, or call center, always ask customers for feedback. For example, you could ask a customer whether your knowledge base article was helpful. Listen to Customers on Social Networks. How to Collect Customer Data?

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B2B vs. B2C Influencer Marketing: Platforms, Practices, and Packaging

Webbiquity

I think and talk and work a lot on the “big four” of the social networking world: Facebook, LinkedIn, Twitter, and YouTube. In your view, what social networks beyond those big four should B2B marketers be paying attention to, if any? We’re all inundated with notifications on social media.

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6 Ways to Build Thought Leadership Using Social Media

Outgrow

6 Ways to Build Thought Leadership Using Social Media. Social media happens to be one of the most effective mediums when it comes to demonstrating thought leadership because it serves as the direct channel between you and your audience, enabling you to initiate conversations, offer valuable insights, and engage with them.

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How to Convert Employees into Brand Ambassadors on LinkedIn

Webbiquity

However, unless they’re already actively reading and sharing industry insights through their social media presence, that may not be the case. Choose leadership that is already engaged on social media and ask them to start sharing the company’s content on LinkedIn. After all, they work for your organization.

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Using Slack for Internal Communication: How to Leverage the Application for Maximum Results

Trade Press Services

In many cases, teams can benefit from a fast, centralized place for internal messaging to remove overload from other frequently used channels like email or social media. Slack’s integrated search function can then parse through messages, files and other media based on search terms.