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How You Can Write a Good Knowledge Base Article

Salesforce Marketing Cloud

Your customers can easily get the answers they need with knowledge base articles, which are informative help articles on your site. Service agents can also use knowledge base articles to solve customer problems and reduce their average handle time. What is a knowledge base article?

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6 Tips to Scale Knowledge Base Content That Truly Helps Customers

BenchmarkONE

A well-conceived knowledge base can act as a useful virtual self-service portal for your customers. If you’re confused about why you should invest time and effort into creating one, look at the following statistics: As per Forrester , customers prefer knowledge bases over all other self-service channels.

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HubSpot’s March 2023 releases: The manager’s guide

Martech

Create different Knowledge Bases to better serve different audiences Segment your knowledge base content more easily and securely using the new feature to create multiple Knowledge Bases for documentation. That process was difficult to maintain and often resulted in emails sent to contacts by mistake.

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Top 10 customer service software tools

Sprout Social

Social customer service software Below, we dig into a list of customer service tools, starting with tools focused on social media. Collaborative features coupled with powerful team analytics can likewise help your reps stay on target and keep a pulse on what’s working (and what’s not).

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The 50 Best Startup Tools For 2021

Marketing Insider Group

Whether you’re thinking about launching a business in 2021 or working on growing one, you probably recognize and understand the importance and value of tools. It’s not easy, but we put a list together to make it a little more manageable. Make automation work for you with customized drip campaigns for SMS and email. Help Scout.

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Marketing projects: Why you should compile questions in advance

Martech

For instance, one easy tactic is compiling a list of questions in advance for future projects — most likely unknown at this point. Compiling a list of questions should not be a challenge. To maintain a list, use tools already available to you, like Google Docs or Word, Microsoft OneNote, a wiki like Confluence, or similar systems.

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4 Ways Your Contact Center Can Get Started With Generative AI

Salesforce Marketing Cloud

When grounded in your customer data and knowledge base, you can personalize these generated replies, making them more trustworthy. For agents working on several cases all at once, contact center AI can be a real timesaver. Reducing after call work helps Katie move on to help other customers faster.