Biznology

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Knowledge management in the age of social media

Biznology

Efficient handling of these resources within an organization can be ensure by the use of knowledge base. The role of an efficient knowledge base management is not just limited to storing the practices but also to identify the best ones and develop an efficient way to put them to effective use to help the stakeholders.

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Role of social media in knowledge management

Biznology

Social media, on the other hand, is there to tell you what you peers deem important, based on their own life experiences so far, and you are there to ascertain, judge or agree with what they have to say. One of the very important roles that social media plays in knowledge management is the possibility to increase your brand awareness.

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How to Use Big Data to Improve Customer Service

Biznology

No matter if it is your website’s knowledge base, live chat software, email support, or call center, always ask customers for feedback. For example, you could ask a customer whether your knowledge base article was helpful. Next, you can create customer satisfaction surveys.

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Want to Optimize Your Knowledge Base? These 5 Tips Can Help You Out!

Biznology

A knowledge base system is a valuable solution that can bring many benefits to an organization. No matter if you are looking to improve your business internally, or provide information externally (to your customers), or both, a knowledge base can effectively handle all such tasks. What is Google’s knowledge graph ?

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Gaining an edge over competitors with a knowledge base

Biznology

A knowledge base is a tool that every company should rely on, as it easily improves customer support, collaboration, knowledge-sharing, and workflow within a company. If you are looking for a way to stay ahead of your competition, implementing a knowledge base for your business is necessary.

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Thanks to COVID-19, More Companies Will Consider Remote Work in the Future

Biznology

A company knowledge base can help with these managerial duties. The most effective forms of communication will make these factors efficient for adapting to remote work in the long-run. Additionally, managing a remote workforce requires a detailed strategy to keep the economy going in a post-COVID-19 world.

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Everything you need to know about user guides and manuals

Biznology

When set to explain complex technical products and offer instructions for complicated operational tasks, user guide writers use knowledge base software systems that smart companies leverage for storing and organizing their intelligence. When it comes to managing technical knowledge, they are extremely helpful.