Five Signs You Aren’t Getting the Most Out of Your Chat Tool
ANNUITAS
MARCH 8, 2022
The usage of chat tools has increased by 67% from 2018 to 2020. Frustrations mount when you’ve implemented a chat tool on your site, but it’s considered to be “underperforming”. Underperformance happens when a chat tool is implemented without considering its full role in the customer journey.
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