Remove interactive

Biznology

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How to Use Big Data to Improve Customer Service

Biznology

Quality customer service focuses on providing exceptional customer experiences. To dramatically improve the effectiveness of your customer service, you need to collect customer data and act on it. In this article, you will learn how to collect and use big data to strengthen customer service. Measure Customer Sentiment.

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Periscope Up: Is Live Interactive TV (Finally) Here?

Biznology

Almost since the moment the Internet was commercialized, we’ve been talking about the promise of live interactive TV. Google+ Hangouts on Air and Twitch TV are probably the closest we’ve gotten to real-time interactive TV. The execution of interactivity on these services is a bit clunky. I’ll wager yes.

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Knowledge as a service: people as a “de facto” Enterprise Service Bus

Biznology

One of these approaches was called the Enterprise Service Bus. Drawing it does not help much either: Enterprise Service Bus diagram (Source: Wikipedia). As acronyms go, the next one in the “as a Service” series ( SaaS , PaaS , IaaS , MBaaS ) is probably KaaS (Knowledge as a Service).

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5 KPIs for analyzing the success of social media customer service

Biznology

Today, there are various metrics that a business can track, which are all crucial for their success and that of their social media customer service. When it comes to determining the quality of your social media customer service, the most important thing is to track how quickly your staff responds to your customers’ inquiries.

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Content marketing as a stellar customer service tool

Biznology

True, content marketing is an important part of inbound marketing, but did you know that content marketing is also a stellar tool for customer service? Throw in problem solving and that list would sound an awful lot like a customer service department’s goals. Would you like to have fewer customer service calls and complaints?

Service 80
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Content marketing as a stellar customer service tool

Biznology

True, content marketing is an important part of inbound marketing, but did you know that content marketing is also a stellar tool for customer service? Throw in problem solving and that list would sound an awful lot like a customer service department’s goals. Would you like to have fewer customer service calls and complaints?

Service 80
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3 reasons to avoid Accelerated Mobile Pages (AMPs)

Biznology

That means they are flat HTML with no dynamic, interactive, or tracking mechanisms at all. They dynamically respond to user interactions to serve more relevant content for them. All of this requires JavaScript as the interactive engine of experience. As in most AI, its accuracy improves with more tracked interactions with users.