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Word of Mouth Has Gone Digital

Go Beyond SEO

Word of mouth (WoM) has gone digital. Online reviews are the closest thing we have to WoM in the digital realm, and they absolutely matter for your business. Google trusts the power of WoM marketing. In fact, reviews pretty much work as crowd-sourced WoM recommendations. 3 Ways Google Reviews Affect Your Business.

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Why Your B2B Business Needs a Customer Loyalty Program

The Lead Agency

If a customer becomes part of something positive, memorable and walks away satisfied, they are 14 times more likely to return for another purchase, spread WOM, share their data, or re-engage with the brands in other ways. For more information, get in touch with The Lead Agency today. Transaction-based value propositions.

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Employee Advocacy- Are You Leveraging Your Employees’ Influence?

Onalytica B2B

We know all too well that word of mouth marketing (WOM) is by far the most effective form of marketing, and we also know that customers are turning to social media to aid in their decision making process, so why doesn’t brand advocacy have much greater emphasis? WHY SHOULD I BE DOING IT?

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30+ Word-of-Mouth Marketing Statistics You Must Know

EveryoneSocial

Word-of-mouth marketing (WOM) is when people gain interest in your brand, product, or services through their peers’ influence. People trust information and recommendations from their friends, family, and co-workers, which you’ll see in the data below. Nielsen ] 92% of global consumers trust UGC and WOM more than advertising. [

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How AI Can Transform Poor Customer Service for the Airlines Industry

Martech Advisor

In their research, they have identified that both Low-Cost Carriers and Flagship Carrier’s reputation is influenced by the Word of Mouth (WOM). Particularly for flagship carriers, positive WOM is driven by how effectively information is communicated to its customers. of the posts about these airlines were negative.

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Word of Mouth Marketing: The Original Employee Advocacy

EveryoneSocial

Below are brief explanations of how employee advocacy enables various aspects of your business that already depend upon WOM interaction. Just because that first job you got back in high school scooping ice cream wasn’t glorious doesn’t mean it didn’t transpire from an informal confluence of social connections.

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How to Sell Smarter Using Social Insights

Convince & Convert

He suggests that, rather than shelling out for costly focus groups, sales teams are realizing that social media provides endless information about what their audience cares about, how they consume media, and what motivates their decision-making. Here are five ways social insights can help sales teams (and you) sell smarter.

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