Remove trust

Chris Koch

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The crisis of buyer information in B2B and how to fix it

Chris Koch

Generally I think we can say that the trend and sentiment among B2B buyers is to hand over less information over time rather than more. So how to stave off this impending crisis of buyer information? It’s kind of no surprise—when we are transparent, people trust us and feel better about the experience. What do you think?

B2B 100
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The crisis of buyer information in B2B and how to fix it

Chris Koch

Generally I think we can say that the trend and sentiment among B2B buyers is to hand over less information over time rather than more. So how to stave off this impending crisis of buyer information? It’s kind of no surprise—when we are transparent, people trust us and feel better about the experience. What do you think?

B2B 100
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How to establish a voice of authority in a blog

Chris Koch

The way that we establish trust and relationships with buyers is through authority. If your SME is a person who loves to collect information, then becoming an aggregator is a route to trust. A few weeks ago, I wrote a post about how to get others to blog. But it’s not enough just to support bloggers. Aggregator.

SME 100
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Eight attributes of a thought leader

Chris Koch

Interesting research from Edelman shows that there has been a decline in trust in “people like myself” and “regular employees.” Meanwhile, trust in “credentialed experts” and “company technical specialists” is rising—we’re getting so desperate we even want to hear from the CEO. Storytelling.

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How to use social media for B2B

Chris Koch

We have to trust employees and SMEs to engage on their own, otherwise our conversations become stilted, one-way messages. Gather information by asking questions. Asking for information helps deepen social media relationships. That, in and of itself, helps build trust and stronger relationships with audiences.

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Want to know which social media tool to bet on? Look at their relationship models.

Chris Koch

For marketers trying to build relationships with influencers and customers, this is a fundamental roadblock, because the permission model tries to replicate the way we form relationships in real life: Trust needs to be established before we enter into a relationship. How can we establish trust with influencers if we can’t get to them?

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Want to know which social media tool to bet on? Look at their relationship models.

Chris Koch

For marketers trying to build relationships with influencers and customers, this is a fundamental roadblock, because the permission model tries to replicate the way we form relationships in real life: Trust needs to be established before we enter into a relationship. How can we establish trust with influencers if we can’t get to them?