I’m amazed because the rep has not treated the admin like a person, but rather as an obstacle to get around. . If you don’t get more information out of them collectively over a week’s time, feel free to give me a call.  I’ve often sat in and listened to my reps making calls, and invariably, they always wind up speaking with administrative assistants.  I’m amazed at how frustrated rep’s can get because the administrative assistant on the other line is not helping them.  They have to, it’s in their title!  We just need treat them as people. .