Tomorrow People

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5 useful sources for capturing voice of the customer (VoC) data

Tomorrow People

Voice of the customer data represents the opinions, desires, demands and motivations of your target customers. It’s a research strategy that gives you insight into what your customers’ preferences and aversions are, which then should be used to inform your business activities. The most valuable sources of VoC data for B2B marketers.

Opinions 156
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How to work with a content marketing agency on creative design

Tomorrow People

Everyone’s got an opinion on design. But just as reading 50 Shades of Grey won’t turn us into bestselling content writers, having an opinion on art doesn’t make anyone an expert on audience response. It’s almost the last stage in the customer journey and capturing personal identifying information is vital.

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FAQs: The good the bad and the ugly of working with a content marketing agency

Tomorrow People

A: Too many projects have them: the odd person (or two) without any clear role, yet who seems empowered to make or change every decision. Q: How to handle a subjective opinion masquerading as feedback? When people realize their opinions require backup, you get much better opinions.

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Engaging sports fans who are locked out of venues

Tomorrow People

What are clubs doing to engage fans and make them feel part of the experience when they can’t attend in person? That’s because sports is all about opinions. And there’s a big group of people who would rather listen to the real fans giving their opinion than listen to an ex-pro from the 80s. It is the only experience for fans.