Social Media ROI vs. RONI
WebMarketCentral
JULY 30, 2009
Understandably, as businesses begin to invest more marketing/PR dollars into social media, there is great concern over the ROI of these activities. Tools like HubSpot do a great job of quantifying social media leads, but still have some last-click bias. RONI: reduced customer satisfaction, damage (possibly severe) to brand.
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