What Works - What Doesn't

FEBRUARY 24, 2022

Done right, IT service management (ITSM) reduces IT asset and management costs, increases employee productivity and satisfaction, and gives management insights into how IT resources are being used to help the business. ITSM is the policies and procedures for designing and delivering IT services to end users.

Cost 65

Cost Resources Design Service 65

What Works - What Doesn't

JANUARY 4, 2022

Jones, SYNLAB’s group head of enterprise architecture, needed to quickly gather and analyze enough information to deploy new systems across hundreds of sites and more than 20,000 employees in 40 countries, and to digitize services such as lab tests to make them much easier for its customers to access.

Enterprise Management 65

Enterprise Management Work Management Vendors Cost 65

What Works - What Doesn't

JANUARY 21, 2022

Artificial intelligence and machine learning can slash the number of false alerts that tie down operations staff, speed troubleshooting of problems, and help developers and architects understand and manage fast-changing, cloud-based IT environments. But AIops efforts can fail if businesses don’t understand its limits.

Marketing AI 65

Marketing AI Gartner API Marketing Management 65

What Works - What Doesn't

OCTOBER 5, 2021

Of the hundreds of pitch decks I’ve seen as a trade press editor, too many left me waiting until slide 26 for a clue about the company’s value proposition, or even a clear description of their product or service. Describe the business benefits you delivered to each, and the unique capabilities that helped you deliver them.

Enterprise Management 65

Enterprise Management Work Management Marketing Management Advertising Agencies 65