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Paul Gillin

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Tribes Rule the Hyper-Social Organization

Paul Gillin

I’ve been looking forward to reading The Hyper-Social Organization since I first heard François Gossieaux and Ed Moran discuss the findings of their “Tribalization of Business&# research at a conference two years ago. The Hyper-Social Organization is a look ahead at how those disruptions may play out. I wasn’t disappointed.

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IBM’s Beck: Social Business is About Enablement, Not Control

Paul Gillin

A key value of social networks to our daily lives is that they make it easier to find people who can help us get answers and save time, so why not apply those same goals to sales? The social business initiative was organized around three key tasks: Customer care and insight; Workforce optimization; and. Product and service innovation.

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Gordon Gekko is So Last Century

Paul Gillin

Social networks are transforming the way we work (whether the IT organization blocks them or not). Fifty-nine percent of satisfied professionals say that their organizations allow them to participate in online groups and/or chat rooms as part of their work compared to 40% of dissatisfied professionals.

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IBM Expands Social Business Services

Paul Gillin

Seeking accelerate its pole position as a leader in the emerging concept of “social business,” IBM introduced new programs, services and partnerships to help organizations grasp the concept and make it work for their organizations.

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The Social CIO: Texas Health Builds a Knowledge Engine

Paul Gillin

Over the last three years, Texas Health has grown its use of a behind-the-firewall social network to more than 3,500 employees (the organization can’t reveal the product’s name because of a non-endorsement policy). Nearly every kind of health care professional at the organization is participating. million customers.

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Research Finds Expanded Marketing Role Correlates With Business Results

Paul Gillin

At the risk of beating a dead horse, here’s further evidence that IT organizations need to take a more active role in supporting social business. IBM just released a global survey of more than 360 marketing practitioners and one of the key findings is that marketers want to be better aligned with their IT organizations.

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Surprising Security Gaps at Star-Studded D.C. Gala

Paul Gillin

To enter the area where the media organizations were holding their parties, I simply presented the printout to the security personnel. ABC News and other media organizations, which competed fiercely to stuff the rooms with celebrities from government, entertainment and business.

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