SmartBug Media

NOVEMBER 9, 2023

As an agency specializing in full service digital marketing, we understand the importance of staying on top of the latest tools and features to help our clients reach their marketing and sales goals. HubSpot has been our trusted partner and continues to innovate with new and improved products that drive results for our clients.

Hubspot 59

Hubspot Product Industry CMS Paid Search Agency 59

Martech

MARCH 30, 2023

Here is a roundup of the AI-powered martech products, platforms and features announced this week, grouped by function. While it has been a part of many products for some time, ChatGPT’s launch made the topic white hot. Syndigo’s SmartPrompts accelerates content creation for product detail listings. Why we care. Get MarTech!

Marketing AI 92

Marketing AI Ideal Customer Profiles Features Product 92

SnapApp

DECEMBER 4, 2015

This week we want to highlight one of our favorite resources: the SnapApp Knowledge Base. Thus, we do our best to ensure the Knowledge Base is your go-to spot for help. Read on to find out how to access the Knowledge Base, its sections, and what to do if you still can’t find an answer. Let us know!

Knowledge Base 48

Knowledge Base Paid Search Agency Marketing Automation Services Template 48

TrustRadius Marketing

APRIL 21, 2022

Help desks are a vital tool for companies to make a good impression on customers when its most important: when things aren’t smooth sailing. Your product or service can be sensational, but everything made by, run by, or sold by humans will go wrong. Enter your help desk system and software. Top 26 Help Desk Statistics.

Statistics 52

Statistics Trends Customer Satisfaction Stats 52

Martech

FEBRUARY 19, 2024

These platforms go beyond traditional project management and offer the following benefits: Structure to team’s day-to-day work: Marketing work management platforms help bring some order to the chaos of daily tasks by providing a one-stop hub to manage all work activities. This saves you time and guarantees consistent project execution.

Work Management 117

Work Management Marketing Management Resource Management Allocation 117

Marketing Insider Group

AUGUST 21, 2023

With the help of AI, teams can enhance their efficiency by expanding the scale of QA insights to 100% of customer interactions, enabling companies to have an immediate “heat map” of conversation quality metrics. Use Natural Language Search & Generative AI in Your Knowledge Base Natural language processing has been around for many years.

Marketing AI 192

Marketing AI Marketing & Strategy Top of Funnel Resource Management 192

Salesforce Marketing Cloud

JANUARY 23, 2024

They understand your product or service and know how to quickly address common customer issues and questions. They’re also your go-to for information when your knowledge management system isn’t organized in an effective way. Here are some to consider: Explicit knowledge. Now consider what’s happening at your company today.

Work Management 104

Work Management Customer Satisfaction Knowledge Base FAQ 104

SmartBug Media

JANUARY 28, 2020

The result is not only a more productive workforce, but more resilient team members leading richer, fuller lives. Researchers have also set out to tackle this emerging question of physical Vs. remote worker productivity, and the results didn’t disappoint. The time savings are good for morale.

Product 105

Product Work Management Marketing Management Barriers 105

Cintell

FEBRUARY 7, 2019

Cintell is a leader in helping organizations get the most out of their buyer personas, and we see our partnership as an exceptional opportunity” says Lorin McCann, Founder of the Customer Intelligence Institute. Their focus is B2B companies struggling with customer intelligence and need help hitting growth and revenue targets.

Advertising Agencies 100

Advertising Agencies Buyer Personas Paid Search Agency Companies 100

Salesforce Marketing Cloud

APRIL 10, 2024

Self-service lets your customers find the answers they need on their own time, without the help of an agent. Enabling your customers to help themselves also increases efficiency. At a high level, self-service customer service simply means letting customers help themselves. Slack helps your team stay aligned and move fast.

Service 59

Service Allocation Knowledge Base Customer Satisfaction 59

Sprout Social

JANUARY 10, 2024

However, complaint management can also be a growth opportunity, providing insights to improve your products, services or customer experience. Turning a negative situation into a positive outcome will help win their loyalty and maybe even earn your brand public praise on social media. Reduce agent burnout Let’s face it.

Work Management 105

Work Management Brand Identity Branding Customer Satisfaction 105

Sprout Social

JANUARY 11, 2024

Strong service leads to longer-term customers, positive word-of-mouth and a more productive team. These tools can break bottlenecks, boost productivity and delight customers at crucial moments. Customer service software helps brands improve both. But providing personalized and speedy service is easier said than done by hand.

Enterprise Management 85

Enterprise Management Work Management Software Service 85

Salesforce Marketing Cloud

OCTOBER 31, 2023

This isn’t too good to be true — it’s exactly what over 80% of service leaders say automated customer service helps them do. To help you put your best foot forward, we’ll dive into the ins and outs of automated customer service, and we’ll offer practical tips for making the most of automated tools.

Work Management 119

Work Management Autoresponders Automation Service 119

Hubspot

DECEMBER 13, 2022

Adapting to Customer Needs With the Right Products. Figuring that out starts with thinking about how your products and services impact your customers. Low Price, Low Change: This is likely re-ordering or purchasing additional products. How HubSpot Payments Can Help. The last question becomes how to start selling online.

Digital Transformation 59

Digital Transformation Hubspot eCommerce B2B Sales 59

nDash

MARCH 30, 2020

And like you, we’ve done our best to be productive during this time. New Knowledge Base. As our user base grew (exponentially) this past year, the need for a more organized, robust knowledge base became strikingly clear. If you need help signing in without LinkedIn, check out this Help Topic.

Product 52

Product Companies Knowledge Base Deliverability 52

Brandpoint

MARCH 5, 2019

Launching a product or service is an exciting time for a marketing department, but there are a lot of moving parts and planning to be done well before launch date — especially when it comes to your content creation and distribution strategy. Product highlights. A webpage about your new product is a must.

Press 69

Press Product Screencast FAQ 69

Hubspot

JUNE 26, 2019

Who helps create content that excites consumers about new and/or updated products, like the Volkswagen bus, to the point they want to buy them? Product marketers. So, what makes product marketing unique? Product Marketing vs. Conventional Marketing. Product marketing is actually part of conventional marketing.

Product 101

Product Buyer Personas Work Management Paid Search Agency 101

Sprout Social

APRIL 17, 2024

A chatbot builder is software that helps you create automated messaging with customers without extensive coding knowledge. It helps you engage with customers, answer inquiries and perform automated tasks. These builders offer a user-friendly interface with customizable templates and network integrations.

Paid Search Agency 101

Paid Search Agency Marketing AI Work Management Marketing Management 101

Marketing Insider Group

SEPTEMBER 7, 2021

What follows is our no-BS blogging strategy for SaaS products. Maintaining timely content is essential in the SaaS industry where products change often. The truth is that SaaS products are extremely valuable to the companies who need and use them, but they’re not the most exciting products out there. Knowledge bases?

Top of Funnel 62

Top of Funnel Product Work Management Marketing & Strategy 62

Buffer

DECEMBER 12, 2022

Ultimately, I decided this was a good opportunity to shift away from one-on-one consulting and productize my offerings while providing the same level of transformation. So I let myself be imperfect and show up in whatever version of myself I was in at the time, which helped me connect with others and made me much more relatable as a human.

Ad Building 91

Ad Building PR Business Multi-Channel 91

Vidyard

JUNE 20, 2017

In addition to marketing and selling to customers with video, Technical Support has found three key areas to increase customer satisfaction of our services: Personalized Customer Engagement, Knowledge Management, and. Let’s dive into exactly how video can help. But when they look for help, they want it in bite-sized chunks.

Paid Search Agency 100

Paid Search Agency Video Marketing Customer Satisfaction Work Management 100

Biznology

FEBRUARY 20, 2017

Efficient handling of these resources within an organization can be ensure by the use of knowledge base. The role of an efficient knowledge base management is not just limited to storing the practices but also to identify the best ones and develop an efficient way to put them to effective use to help the stakeholders.

Enterprise Management 146

Enterprise Management Work Management Marketing Management Social Media 146

Martech

APRIL 26, 2023

In addition to the generative AI content assistant and ChatSpot alpha product, HubSpot’s March releases include pop-up CTA tracking in campaigns and adding event data to customer journey maps. Join the waitlist for both products here. That process was difficult to maintain and often resulted in emails sent to contacts by mistake.

Knowledge Base 86

Knowledge Base Hubspot Validation Landing Pages 86

Salesforce Marketing Cloud

NOVEMBER 3, 2023

Generative AI chatbots are helping change the business landscape. LLMs, usually in the form of a chatbot, can help you write better emails and marketing reports, prepare sales projections, and create quick customer service replies, among many other things. They might be information about customers or products. What is an LLM?

Generation 127

Generation Lead Ranking API Knowledge Base 127

Martech

JANUARY 18, 2024

This helps brands create personalized and recognizable video content that appeals to their audience. This helps companies collect high-quality customer data at scale while providing an engaging customer experience. Vidnoz’s Voice Clone lets users clone their voices and speak in different languages with natural tones. Get MarTech!

Marketing AI 99

Marketing AI Advertising Agencies High Quality Lead User-Generated Content 99

Salesforce Marketing Cloud

MARCH 19, 2024

“Having a group of people at your back can help you get through the hard days when things are going wrong.” Get access to exclusive resources and training As a member of the Serviceblazer Community, you gain access to a treasure trove of exclusive knowledge base articles and customer service training materials.

Communities 135

Communities Peer-to-peer Work Management Thought Leadership 135

Biznology

NOVEMBER 16, 2020

A CRM system helps you close the customer service gap. In other words, your product development, customer support, sales, and marketing departments work in isolation, without sharing customer data. That is where, again, integrating your customer support tools with a CRM system can help.

Work Management 197

Work Management Marketing Management Service Ideal Customer Profiles 197

Marketing Insider Group

APRIL 22, 2021

To build or grow a startup in 2021, you need to invest in tools that can help you optimize, automate, and improve every working part of your business – from sales and marketing to employees and customers. How do you know which are a waste of time and which can actually help you grow your business and reach your goals? Optimizely.

Startups 363

Startups Marketing Budget Budget Programs Tools 363

Metadata

MAY 11, 2021

Part of this is on the product side. Now, after a year of testing and experimenting with our customers, Metadata has a solid advantage to help our customers convert leads into revenue – we’re officially rolling out the new LinkedIn Conversation Ads feature on May 17th. Anyone in product knows how this goes. And, it’s working.

Paid Search Agency 52

Paid Search Agency Conversion Ads Product 52

Salesforce Marketing Cloud

JANUARY 17, 2024

“Having a group of people at your back can help you get through the hard days when things are going wrong.” Get access to exclusive resources and training As a member of the Service Trailblazer Community, you gain access to a treasure trove of exclusive knowledge base articles and customer service training materials.

Work Management 132

Work Management Peer-to-peer Service Communities 132

Martech

NOVEMBER 2, 2023

Sonic Foundry’s Vidable is a secure video knowledge-base platform designed to accelerate the distribution of content and improve the usability and value of enterprise video libraries. Vidable Transformations offers automated content enhancement capabilities to improve the production quality and accessibility of video.

Digital Asset Management 106

Digital Asset Management Enterprise Management Multi-Channel Paid Search Agency 106

FunnelEnvy

JANUARY 8, 2024

Experiences such as virtual reality product demos, interactive webinars, and personalized online journeys can enrich a digital-first sales process. The goal is to generate interest in the product through content marketing (like social media and blogs), SEO, and digital advertising. Frustrating websites are an automatic turn-off.

Marketing AI 62

Marketing AI B2B Sales Top of Funnel Demand Generation Agencies 62

Salesforce Marketing Cloud

JULY 19, 2023

Put AI, automation, and data to work The right mix of customer service channels and AI tools can help you become more efficient and improve customer satisfaction. Imagine this from the customer perspective: you want to return a pair of shoes and you need some help. Our guide reveals how high-performing service orgs make it happen.

Marketing AI 52

Marketing AI Work Management Marketing Management Service 52

Seismic

MARCH 12, 2024

At Shift 2023, experts from our award-winning Professional Services team led breakout sessions designed to help our customers navigate complex enablement journeys. In our “Shift into the New Year” series, we’re continuing to share best practices to help you develop plans for 2024 and beyond.

Work Management 104

Work Management Marketing Management Service Contingency Planning 104

Martech

MARCH 23, 2023

With so many new AI products coming out, it can be hard to keep track of them. To help with that, here is a roundup of recent AI-powered martech products, platforms and features to hit the market, grouped by function. Product content Optiwise.ai Artificial intelligence (AI) is sprouting everywhere in marketing technology.

Marketing AI 98

Marketing AI Paid Search Agency Training Search Engine Marketing 98

TrustRadius Marketing

OCTOBER 27, 2022

Strong, positive engagement strategies can keep existing customers happy and help you attract new ones. Contact center and live chat tools can help you stay connected to customers. If used well, they’ll help your support team keep track of many accounts at the same time. .

Enterprise Management 96

Enterprise Management Digital Asset Management Marketing Budget Marketing Automation Services 96

Martech

FEBRUARY 15, 2024

We used an AI tool to profile buyers’ personalities to help a client narrow down the 17 personas that came from the product marketing group to 4 actionable personas. From there, we built a business on the tool, which we call personality-based marketing. Honestly, we have had mixed results.

Marketing AI 115

Marketing AI Paid Search Agency Marketing Proposals Ideal Customer Profiles 115