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How to drive word of mouth | Nilan Peiris (CPO of Wise)

Lenny's Newsletter

In today’s episode, we discuss: • Tactical advice on driving word of mouth (WOM) • Strategies for measuring WOM • How NPS surveys helped Wise determine their growth and product strategy • How Wise incentivizes teams to do the hard things • The small change that generated a 3x increase in referrals • How Wise (..)

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Word of Mouth Has Gone Digital

Go Beyond SEO

Word of mouth (WoM) has gone digital. It’s called Google reviews. And if you’re not prioritizing Google reviews , you’re setting yourself up to fail. 3 Ways Google Reviews Affect Your Business. Online reviews are the closest thing we have to WoM in the digital realm, and they absolutely matter for your business.

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Are you Missing this Important Opportunity to Get More Clients?

Go Beyond SEO

Word of Mouth (WoM) will always be the best form of advertising, but it’s gone digital. If you’re not prioritizing your Google reviews and actively managing your digital reputation, you are missing an important opportunity to be visible and vetted by more clients or customers. How Google Reviews Can Bring You Clients.

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Netflix, Google, Snapchat Among Brands to Leverage Stranger Things Product Placements: Marketing Lessons From the Upside Down

Martech Advisor

Google and Snapchat both partnered with Netflix to create AR-powered interactive ads. Netflix put up a series of print ads in The New York Times, which came to life when users scanned them through Google Lens. Using Augmented Reality to Make Marketing Interactive. The Snapchat Lens Preview. Get People to Talk About Your Brand.

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Word of Mouth Marketing: The Original Employee Advocacy

EveryoneSocial

Below are brief explanations of how employee advocacy enables various aspects of your business that already depend upon WOM interaction. But I’d wager most of our careers began, and are perpetuated through none other than WOM-magic (I guess we can add the second-M back in again). Hiring with Employee Advocacy & Word-of-Mouth.

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How AI Can Transform Poor Customer Service for the Airlines Industry

Martech Advisor

In their research, they have identified that both Low-Cost Carriers and Flagship Carrier’s reputation is influenced by the Word of Mouth (WOM). Particularly for flagship carriers, positive WOM is driven by how effectively information is communicated to its customers. Leverage the Power of Conversational AI.

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Lead Generation via Influencers and Experts in 4 Steps

markempa

Tweet Proactively building relationships with influencers and industry experts and is a powerful way to generate leads and positive word of mouth (WOM). You can also use tools like Twitter, LinkedIn and Google Alerts. Most of us know this as influencer marketing , aka influence development. Remember, less is more.