Customer Experience Matrix

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Send in the Clouds: Martech Moves to Cloud Platforms

Customer Experience Matrix

This followed the previous week’s rumor that Google-parent Alphabet is consideringan offer for Salesforce-competitor HubSpot , and came the same week as a slew of partnership announcements tied to Snowflake’s Marketing Data Cloud Forum. Cloud database vendors including Google and Snowflake are expanding into marketing applications.

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Pardot Offers Refined Demand Generation at a Small Business Price

Customer Experience Matrix

One other factor clearly distinguishes SMB from Enterprise systems, and that’s pricing. Pardot’s lowest-price system, $500 per month, may be too constrained for most companies (no CRM integration, maximum of five landing pages, etc.), This pricing is low even among SMB demand generation systems.

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How Lego Bocks Explain Why Bloomreach Bought Exponea

Customer Experience Matrix

This makes it easier for them to build connectors to operational systems such as point of sale in retail or reservations in travel, as well as building industry-specific features, hiring industry-expert staff, and fine-tuning delivery and pricing models to meet target price-points.) We call these "data" and "analytics" CDPs.

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Lexer Grows Its Customer Data Platform from Social Listening Roots

Customer Experience Matrix

There are standard integrations with Facebook, Twitter, and Google Adwords advertising campaigns. It can react to new data by moving customers into different tribes or personas and can send lists of those customers to external systems for targeting in social, email, or other channels. Lexer has about forty clients, nearly all in Australia.

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TrenDemon and Adinton Offer Attribution Options

Customer Experience Matrix

Pricing for TrenDemon starts at $800 per month. Adinton has API connections to gather data from Google AdWords, Facebook Ads, Bing Ads, AdRoll, RocketFuel, and other advertising channels. These and other inputs are combined to generate an attribution score for each item.

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Build vs Buy Your Customer Data Platform?

Customer Experience Matrix

A purchased CDP should deliver a much broader set of features from the start and within its original purchase price. It might be relatively easy to extend existing systems to meet a handful of initial requirements, but there would then be a backlog of further enhancements that would each require additional investments.

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Ontraport Revamps Its Small Business Marketing Automation System

Customer Experience Matrix

The new version also allows users to store incomplete steps while building a sequence, to assign actions to different task outcomes, and to track response using Google Analytics tags. Pricing remains a very affordable $297 per month for up to 25,000 contacts, 100,000 emails per month, and two users.