Recent Writings: Negativity, Social Gaffes and Farewell to Case Studies
Paul Gillin
JULY 15, 2011
They’re going to vent their frustrations anyway, so encourage them to do it in a place where you can respond and juxtapose their opinions with the vast majority who are satisfied. It turns out the blogger was more interested in the motivations of the PR firm than in Google’s allegedly intrusive behavior.
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