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The 10 Best Customer Service and Customer Engagement Platforms

Webbiquity

The ten tools here enable vendors to extend their support offerings to social media, online knowledge bases, and web chat. Google Review Count: 344. Email-based help desk software with performance reporting and integrations to popular web chat and voicemail apps. Google Review Count: 168. Owned by Salesforce.com.

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LoopFuse Offers No-Frills Demand Generation

Customer Experience Matrix

The help functions are built with Helpstream customer support technology, which also provides a knowledge base and online community. It lets it generate some page-oriented Web analytics reports similar to Google Analytics. In addition to Salesforce.com, the vendor has a standard integration for SugarCRM.

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