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How CMOs Can Keep Marketing Organizations Agile in Changing Times

Marketing Insider Group

The challenges we are facing have changed how we communicate with consumers and market our products and services. Customer experience, trust, and product quality are quickly becoming top priorities for customers. Make Short-Term Plans. One key strategy is planning for a shorter term than you have in the past. Less stress.

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11 Digital Marketing Trends for Growing Your Business in 2021

Marketing Insider Group

73% of CMOs interviewed in a recent Gartner study predict the pandemic’s negative ramifications on our society will be short-lived. Over a third believe the virus will have a significant positive impact on their businesses in the future. Source: Gartner. Customization produces brand loyalty. Personalization.

Planning 363
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How to plan for problems with proactive customer service

Martech

These can include an upcoming product renewal, something that needs to be updated – like payment info – or repaired, and new features or options. A separate Gartner survey found that this can increase customer loyalty by as much as 9%. Most of which can be handled through automated channels. Processing.Please wait.

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Better Process Mapping Reveals Opportunities to Optimize for Profitability

Vision Edge Marketing

They orchestrate the harmony between people, technology, and business results and driving revenue, improving profit margins, and increasing employee productivity. Forrester research found that business process management (BPM) typically delivers 30-50% productivity gains.

Process 229
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How to Build Customer Loyalty with Content Marketing

Valasys

Ever wondered how to build customer loyalty with content marketing? This includes proactively answering to the after-sales & services queries of the customers & guiding them with the insightful how-to-videos to make the best use of the products or services they have purchased. billion in 2015 to $4.0 billion by 2020.

Loyalty 72
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Email marketing is dying: 3 actions to help it survive (and thrive)

Martech

New Gartner research shows it as the most effective channel across multiple stages of the buying journey, from demand generation to driving conversions and customer loyalty. Through surveys, Gartner has found that the vast majority of both B2B and B2C customers feel overwhelmed by the number of emails they receive from brands.

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5 Crucial Components of a Strong Brand Strategy

Tomorrow People

Get it right, and you unlock lasting customer engagement, higher acquisition rates, greater loyalty, and ongoing commercial success. They’re also 8x more likely to pay a premium for that product. The true hallmark of a strong and lasting brand is customer loyalty. Get it wrong, and the future looks pretty gloomy.