65 Tweetable Moments From The Corporate Social Media Summit New York
Marketing Insider Group
JUNE 23, 2011
This policy helps explain how AMEX helps small businesses do more business. Gartner says that by 2016 40% of all new Fortune 500 contacts will come from social media. Helps decrease calls to the call center, increases customer loyalty and decreases support costs. Transcripts of social interactions is also helpful.
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