Social media raises the bar for customer intimacy
Chris Koch
MARCH 12, 2010
We know that in B2B, customers and prospects respond best to ideas, news, research, and how-to—not sales pitches. Chunks and snippets of white papers sprinkled through social media like breadcrumbs in the forest let us deliver value and build trust by providing content at a higher level of frequency. We can do it with content.
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