The ROI of Website Redesigns per Forrester
WebMarketCentral
AUGUST 21, 2007
Forrester Research makes a collection of its past webcasts on various online marketing topics freely available (registration required). Forrester's key findings from their website redesign research: By Forrester's standards, 97% of business websites fail to earn a passing grade for usability. to somewhere in the range of 1.8-2.25%.
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